Automotive Service Advisor

Nissan • Salt Lake City, UT

86d

About The Position

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We're not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work! Ken Garff Nissan SL, a Ken Garff Automotive Dealership, is currently looking for a Service Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork.

Requirements

• Friendly and cooperative demeanor; quick to connect and build relationships with others
• Unselfish and approachable with a preference for exciting, fast-paced work
• Motivated, patient, conscientious, relaxed and cooperative team worker
• Accommodating and analytical, while producing highly precise and accurate work
• Bi-lingual in Spanish preferred, not required

Responsibilities

• Greet all customers promptly and professionally
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
• Provide customers with updates, estimates, and inspection results in a timely manner
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry
• Review all completed work and recommendations and collect payments from customer
• Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer's service history, schedule appointments, enter repair order information, and manage information
• Provide excellent service and review the customer satisfaction survey to each customer

Benefits

• Competitive compensation package and 401k with company match
• Wellness Time Off, plus holidays, plus a Personal Purpose Day
• Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
• Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend
• Year-end bonus program for ALL employees (Garff Giveback)
• Employee discounts on vehicle purchase, parts, service and more!

What This Job Offers

• Job Type: Full-time
• Industry: Transportation Equipment Manufacturing