Automotive Service Advisor / Writer

Darcars Automotive Group-posted 3 months ago
Full-time • Entry Level
Silver Spring, MD
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DARCARS of Silver Spring is now seeking Automotive Service Advisor / Writer. As the Automotive Service Advisor / Writer you are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention.

  • Greet customers in a timely, friendly manner and obtain pertinent vehicle information
  • Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
  • Generate and provide customers with a complete and accurate estimate of repair orders
  • Establish and communicate completion time of repair with customer and technician
  • Answer incoming service calls
  • Maintain and schedule service appointments
  • Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI
  • Follow the manufacturer's warranty guidelines and procedures
  • Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)
  • Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
  • Must be able to manage in a fast paced work environment with limited supervision
  • Must have great customer service, phone and computer skills
  • Previous automotive Service Advisor experience highly preferred
  • Must be a minimum of eighteen years of age
  • Must have a valid driver's license
  • Must be able to pass pre-employment screening (background)
  • Competitive pay and opportunities for bonus
  • Comprehensive Benefits Plan including 401k
  • PTO and Paid Holidays
  • Employee discounts on vehicle purchases, parts and service repairs
  • Opportunities to join our community service initiatives
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