Automotive Service Advisor/Writer

St. Lucie Battery & Tire•Sebastian, FL

20d

About The Position

St Lucie Battery & Tire is looking for a motivated and experienced Automotive Service Writer. This position is responsible for assisting customers with their vehicle repair needs, greeting customers and telling them about the types of services their shop offers, updating customers on the progress of their vehicle repairs or limited offerings like free vehicle inspections, and processing customer transactions upon completion of their vehicle repairs.

Requirements

High school diploma or equivalent
2-plus years of experience in a service advisor role strongly preferred
Tire experience and/or commercial tire experience a plus
Proven experience in sales, customer relations or related positions
Excellent customer service skills
Problem-solving and listening skills
Patient disposition and ability to resolve conflicts
Knowledgeable in computer applications and industry-specific software
Basic accounting skills and knowledge of electronic payment systems

Nice To Haves

Tire experience
Commercial tire experience

Responsibilities

Interact with customers, listen to their questions and concerns, and provide timely responses
Educate clients about the company’s products, services, and offers
Schedule appointments, take orders, monitor service progress, calculate charges, and process payments
Review customer accounts and report changes to internal staff
Manage complaints, returns, and resolve customer grievances
Record customer details and transactions
Serve as a customer relationship manager
Serve as a link between customers and different departments in the organization