Automotive Service Advisor / Assistant Parts Manager | Weekends Off | Midland

Christian Brothers Automotive•Midland, TX

16h•Onsite

About The Position

As an Automotive Service Advisor/ Assistant Parts Manager with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle. Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Requirements

Must have a valid driver's license.
Strong attention to detail and organization skills required.
Adequate typing skills required.
Proficient phone skills necessary.
Driving record must be acceptable to our insurance carrier.
Prior computer and customer service experience required.
Good communication skills and a desire and ability to work with the public.
Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role
Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
Occasionally lifting and carrying objects over 50 lbs.
Keeping a brisk work pace in a high-volume environment

Nice To Haves

High school education is a plus.
Previous experience as a counter person at an auto parts store is a plus.

Responsibilities

Receiving parts for vehicles that are in the process
Entering parts information into work orders
Managing in house parts inventory
Initiating and documenting parts and core returns
Initiating and following up on warranty claims with vendors
Move vehicles from intake spots to stage for the next step in the process
Perform quality control on repair orders
Greet every guest that enters our facility with hospitality and respect
Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand
Manage the store’s workflow in an effective and efficient manner
Consistently and effectively sell our services without jeopardizing honesty and integrity
Maintain a positive attitude and team atmosphere at all times
Communicate on the phone in a clear professional manner
Build long-term relationships between the store, yourself and our customer
Directs, coordinates, and participates in performing customer service activities
Shuttle guest as needed in CBA branded vehicle
Work together as a team and assist other employees as needed
Other duties as assigned

Benefits

Closed Every Weekend To Spend Time With Family & Friends
Paid Vacation & Paid Holidays
Healthcare Benefits
Matching Retirement
Hot breakfast / Stocked breakroom
Locally Owned and Operated
On-Going Training & Career Advancement
Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
Continuous Training Available Through The CBA Flywheel Learning System
Employee Point Store Access - Redeem Your Flywheel Training Points For Awesome Swag