Automotive Service Advisor / Writer | Weekends Off | Jamestown

Christian Brothers Automotive • Hudsonville, MI

416d

About The Position

As an Automotive Service Advisor/Writer at Christian Brothers Automotive, you will serve as the primary point of contact for customers seeking assistance with their vehicles. Your role is essential in fostering strong relationships with guests, guiding them through the repair process, and ensuring their satisfaction. You will be responsible for managing the store's workflow, selling services with integrity, and maintaining a positive team atmosphere.

Requirements

• Current driver's license
• Driving record acceptable to our current insurance carrier
• Proficiency in Windows based computer software and automotive store applications
• Experience in an Automotive Customer Service role or Automotive Service Writer/Advisor/Sales role

Responsibilities

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand
• Manage the store's workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and our customer
• Direct, coordinate, and participate in performing customer service activities
• Shuttle guests as needed in CBA branded vehicle
• Ensure that all repairs are performed to proper specifications
• Work together as a team and assist other employees as needed
• Other duties as assigned

Benefits

• Closed Every Weekend
• Earn More With Team Performance Bonuses
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
• Paid Vacation & Paid Holidays
• Healthcare Benefits Available
• On-Going Training & Career Advancement
• Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System
• Employee Appreciation Events
• Chaplain Care Support Available
• Weekly Team Lunches

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Repair and Maintenance
• Education Level: No Education Listed
• Number of Employees: 251-500 employees