Experienced Automotive Service Advisor (Service Writer)

Mazda of Claremont • Claremont, CA

3d

About The Position

Mazda of Claremont is looking for an experienced Automotive Service Advisor who knows how to run a service drive the right way—high CSI, strong ELR, clean repair orders, and consistent customer retention. This role is built for a professional advisor who understands dealership processes, communicates clearly with technicians, and can confidently present maintenance and repair recommendations without pressure tactics. If you’ve already proven yourself on the drive and want a stable, well-managed store where performance is rewarded, this is the opportunity.

Requirements

• 2+ years of dealership Service Advisor experience required
• Proven ability to sell maintenance and repair services ethically
• Strong understanding of automotive systems and diagnostics
• Experience with dealership DMS systems (CDK, Reynolds, or similar)
• Ability to handle high volume while maintaining accuracy
• Professional appearance, communication, and customer presence
• Team-oriented mindset with accountability and consistency

Responsibilities

• Manage a full service advisor workflow from write-up to delivery
• Accurately document customer concerns and technician findings
• Present maintenance and repair recommendations clearly and confidently
• Maintain strong ELR, close rate, and CSI performance
• Communicate repair timelines and updates proactively
• Work efficiently with technicians, dispatch, and parts
• Ensure all repair orders are complete, compliant, and audit-ready
• Build long-term customer relationships that drive repeat business

Benefits

• Medical
• Dental
• Vision
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed