Automotive Service Advisor - Kalamazoo, Michigan, United States

LaFontaine Automotive Group • Kalamazoo, MI

74d

About The Position

The Service Advisor is responsible for scheduling service work in the service department and for selling additional services to customers.

Requirements

• High School Diploma or GED.
• 2 years or more of dealer experience.
• Problem Solving skills.
• Documentation and Repair Order Entry skills.
• Solid knowledge of computers and proficient in web navigation.
• Strong written and verbal communication skills.
• Customer focused.
• Ability to overcome objections.
• Positive Attitude.
• Team Player.

Responsibilities

• Maintain Customer Satisfaction Index (CSI) rating as set by service manager.
• Maintain the prescribed standard for 'hours per customer repair order written.'
• Greet customers in a timely, friendly, and professional manner.
• Communicate with customers to determine the nature of their mechanical problem(s).
• Obtain accurate customer and vehicle data.
• Test-drive vehicle as necessary.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers' specifications.
• Lift the hood of every vehicle and look underneath for potential additional repair needs.
• Clearly explain the exact repair instructions if additional work is needed.
• Notify dispatcher of incoming work.
• Provide estimates for labor and parts.
• Establish each customer's method of payment.
• Obtain customer's signature on repair order; provide customer with a copy.
• Follow up progress of each repair order during the day.
• Contact customer by telephone regarding any changes in the estimate of time promised.
• Handle telephone inquiries regarding work in process and appointments.
• Compare final invoice with original repair order.
• Analyze quality control report to ensure that work is completed as requested.
• Deliver vehicle to customer and answer any questions.
• Maintain follow up program on additional items found in need of repair.
• Establish and maintain good working relationships with customers.

Benefits

• Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees