Automotive Service Advisor - CHRYSLER DODGE JEEP RAM

Woodhouse Auto Family • Bellevue, NE

404d

About The Position

The Automotive Service Advisor at Woodhouse Auto Family serves as the primary point of contact between customers and automotive service technicians. This role is essential in ensuring that customers receive exceptional service and that their vehicle maintenance and repair needs are addressed efficiently. The advisor is responsible for scheduling appointments, conducting vehicle inspections, providing cost estimates, and maintaining communication with customers throughout the service process.

Requirements

• Must have a valid driver's license.
• Must have a clean driving record.

Responsibilities

• Schedules service appointments.
• Greets customers in a timely, friendly manner, completes full-circle-walk-around vehicle inspection and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications and technicians' findings.
• Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
• Checks manufacturer site for open recalls, special messages for warrant, or restrictions to the VIN number.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes 'promised time' - and checks with dispatcher, if necessary.
• Obtains customer's signature on repair orders and provides customers with a copy.
• Establishes customer's method of payment and obtains credit approval, if necessary.
• Checks on progress of repair throughout the day, contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
• Closes repair orders as appropriate.
• Responsible for other duties as assigned.

Benefits

• Health Insurance: Medical + Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long-term and Short-term Disability Insurance
• 401(k) matching
• Paid Time Off
• Paid Holidays
• Bereavement Pay
• Employee Assistance Program
• Tuition Assistance Program
• Employee Discounts
• Growth Potential
• Paid In-house Technician Trainings
• Automotive Technician Paid Manufacturer Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed