Automotive Service Advisor - Audi Shawnee Mission

Audi Shawnee Mission • Merriam, KS

119d

About The Position

Do you want to help transform the auto industry? Come let Baxter Auto show you just how Remarkable you can be! At Audi Shawnee Mission, we are challenging the norm when it comes to both the car buying process and the employee experience. As a Baxter teammate, you are part of a growing company that strives for an inclusive culture, which is why we need you! We value individuals who: Make it matter through being a caring team member. Are authentic and communicate with transparency and kindness. Welcome differences by seeking, listening, and learning from diverse perspectives. At Audi Shawnee Mission we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), encouragement to be your authentic self, and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits offerings and opportunities across multiple states, and we think you’ll agree that YOU BELONG AT BAXTER!

Requirements

• Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle.
• Automotive service writing experience preferred.
• A team-first always perspective with a desire to win together attitude.
• An innate desire to help others in all ways possible.
• Dedicated to creating meaningful outcomes in everything you do.
• Welcomes difference by seeking, listening, and learning from diverse perspectives.
• Authentically communicates with transparency, empathy, and kindness.
• Forever curious and motivated by a passion for continuous improvement.

Responsibilities

• Greet and assist guests, answer phone calls, and assist with setting appointments.
• Help identify a mechanical problem by asking investigative questions or by performing a visual inspection and/or road test.
• Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
• Prepare a repair order showing time, cost and labor estimates for service.
• Write a brief description of the customer's concern on the repair order to help the technician locate the problem.
• Explain the work performed and the repair order charges to the customer.
• Resolve customer concerns in an effective manner.
• Other duties as assigned by Management.

Benefits

• Competitive Pay: Commensurate upon experience.
• Flexible Work Schedule: Always off Sundays.
• Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance.
• Training and Development Opportunities for All Employees.
• Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more.
• Educational Reimbursement: General and specialized technical automotive degrees.
• Employee Assistance Programs.
• Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees