Experienced Automotive Service Advisor / Assistant Service Manager - New Castle Hyundai

HERTRICH Family of Automobile Dealerships•New Castle, DE

About The Position

Experienced Automotive Service Advisor / Assistant Service Manager (Full-Time) Hertrich Family of Automobile Dealerships - Join Our Growing Team! Are you an experienced Automotive Service Advisor or Service Writer looking for the next step in your career? Hertrich Family of Automobile Dealerships is seeking an energetic, customer-focused Automotive Service Advisor / Assistant Service Manager to join our world-class team. Why Hertrich? At Hertrich, we offer exceptional opportunities for growth and advancement in a fast-paced, rewarding environment. With over 24 dealerships and 18 automotive brands across the Delmarva Peninsula, we are a recognized leader in the industry. As a family-owned business, we have been committed to serving our community for over three generations, supporting over 90 local organizations and charities. We pride ourselves on our entrepreneurial culture and high standards of excellence. We don't settle for "just good enough"; we aim for exceptional in everything we do. If you're dedicated, innovative, and passionate about delivering the best service, we want to hear from you!

Requirements

Minimum of 2-3 years' experience as an Automotive Service Advisor / Service Writer or 1 year as an Assistant Service Manager
Strong customer service and sales skills; prior up-selling experience a plus
Excellent communication and organizational abilities
Computer literate and comfortable using service management systems
High School Diploma or GED required
Valid Driver's License with few to no points on driving record
Must be available to work a flexible schedule, including evenings and Saturdays

Responsibilities

Greet service customers promptly and courteously
Answer service calls and schedule appointments
Advise customers on estimated service/repair costs and timelines
Coordinate service orders with technicians and monitor progress
Ensure high levels of customer satisfaction by delivering on promises and getting it right the first time
Suggest additional services where appropriate
Assist in monitoring service operations and daily paperwork (training to support Service Manager)
Maintain inventory of parts and enforce service rules in the facility
Other duties as assigned