Automotive Service Advisor/Assistant Manager

Jim Barnard Chevrolet•Churchville, NY

15d

About The Position

Automotive Service Advisor/Assistant Manager Jim Barnard Chevrolet is looking for an Automotive Service Advisor/Assistant Manager to join our family. This is a rare opportunity for the right individual to continue our reputation for providing excellent customer service to our valued customers. Since opening in 1972, Jim Barnard Chevrolet has become a trusted Chevrolet dealership in Churchville. With one of the highest customer retention percentages in the area, and a loyal customer base, we know that our sales and service teams are contributing to this effort. We are looking for motivated and hard-working individuals to join our team and continue to provide excellent customer service and create customers for life.

Requirements

Organized and friendly personality
Demonstrate ability to manage others.
Good time management skills.
Fantastic communication skills
Professional, well-groomed personal appearance
Attention to detail.
Ability to understand the needs and wants of the customer.
Strong teamwork skills.
Willing to submit to a drug screen & background check.
Clean & valid driver's license.

Nice To Haves

ASE certifications are a plus.

Responsibilities

Provide prompt, courteous & effective service to our customers.
Oversee the flow of vehicles in our service drive lane.
Greet customers enthusiastically & with a smile upon their arrival.
Verify the customer’s contact information and update as needed.
Listen to the customer & document their vehicle service request(s).
Review the vehicle’s service history with the customer.
Verify that all factory recalls have been completed & advise customers.
Review the factory recommended maintenance schedule with the customer.
Visually inspect customer’s vehicle in the service drive lane.
Advise the customer of any additional recommended services.
Document any existing vehicle damage prior to entry into the shop.
Review all requested & any declined vehicle services with the customer.
Provide customer with an expected completion time.
Print a service work order documenting all items discussed, including promised time, any declined services, and/or existing vehicle damage.
Assign work orders to the appropriate technician.
Monitor the technicians progress and update the customer with status.
Obtain customer approval to repair as needed.
Document all services performed on the work repair order.
Inspect final repairs for quality control and customer satisfaction.
Review all work performed with the customer and advise of final cost.
Complete & print a final customer service repair invoice.
Contact customers when their vehicle service has been completed.
Maintain integrity and the company’s quality standards of excellence.
Assist the Service Manager with other duties as needed.