Automotive Sales Software Support Analyst - Tier 1

PBS Systems • Arlington, TX

109d

About The Position

PBS is the fastest growing Dealership Software – All Inclusive Business Platform vendor in North America and we’ve only just begun! At PBS, we’re transforming how people buy and service vehicles—one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we’re growing fast. We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations—from sales and service to inventory and accounting. At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations.

Requirements

• High school diploma
• Excellent communication and analytical skills
• Customer service experience
• Automotive dealership experience is an asset
• Knowledge of Microsoft Windows and Office
• Strong organizational and time management skills
• Ability to work independently and within a team environment
• Available to work Saturday, and/or Sunday due to scheduled travel
• A valid passport

Responsibilities

• Provide excellent software support to our end users
• Support and troubleshoot issues for the service desk
• Document and address customer issues and concerns in a professional manner
• Improve new or existing processes within the department to enhance service delivery
• Respond to both internal and external support requests in a fast-paced environment
• Cross train to further your software knowledge and professional development skills
• Travel (25% - 1 week per month) is required throughout Canada and the US

Benefits

• Internal promotion and growth opportunities
• An education department dedicated to helping you with professional and personal development
• Gym facilities (select offices) and special corporate membership rates for Goodlife Fitness
• Opportunity to travel
• Great referral bonus
• Staff discounts with GM, Dell, and more
• Health and Medical benefits
• Bonus for product certifications, up to $4,800 per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees