Automotive Sales Manager

Balise Auto • Springfield, MA

278d

About The Position

The Sales Manager manages the activities of all sales staff, ensuring sales targets and customer service levels are achieved. This individual is responsible for training, cross-training, and developing all sales staff. The Sales Manager reports to the General Sales Manager and directly manages Lot Attendants and Sales Representatives.

Requirements

• Teaching/coaching skills - teach/coach others how and why to perform their job.
• Communication skills - communicate effectively with others.
• Presentation skills - ability to present information clearly and professionally.
• Time Management - managing one's own time and the time of others.
• Typing - the ability to type efficiently.
• Mathematics - the ability to use mathematics to solve problems.
• Basic computer skills.

Responsibilities

• Hold sales representatives accountable for Hurd Auto Mall's sales process and customer experience to ensure vehicle sales goals are attained.
• Use the daily work plan in DealerSocket to manage the sales staff's daily activities and ensure they meet sales volume and productivity goals.
• Ensure salespeople engage directly with customers when there isn't enough sales coverage.
• Walk the lot daily with the sales team to ensure they are knowledgeable about vehicle pricing and the excellent condition of the inventory, advertising, banners, website, and area grounds.
• Train sales staff daily using meeting-in-a-box, role-play, storyboards, product demonstrations, and product quizzes to ensure all are well-versed in the sales process and manufacturer product knowledge.
• Develop effective sales staff by communicating expected performance standards, monitoring performance, identifying development needs, coaching, and mentoring.
• Ensure all customers are greeted promptly in a professional and friendly manner.
• Address and resolve customer concerns promptly and professionally.
• Assist Sales Representatives with customers when needed to ensure the sale of the vehicles.
• Remain aware of all customers on the lot and ensure their customer buying experience is progressing as expected.
• Track ad sourcing by communicating with customers to identify what brought them to the store.

Benefits

• Health, dental, life and disability insurance
• 401(k) with company match
• Flexible spending accounts
• Paid Time-Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Motor Vehicle and Parts Dealers