Automotive Sales Call Center Representative

Paddock Chevrolet•Tonawanda, NY

9d•$18

About The Position

Paddock Chevrolet a 2025 Best Places to Work Finalist. We strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Paddock Chevrolet is absolutely critical to its success. Our promise is to keep delivering the same fantastic service and value that our community has come to expect from our dealership through the years. Job Responsibilities: Handling of incoming and outgoing phone calls and emails. Work in our call center staffed and managed by the Dealership, and handle our customer contacts, service and sales follow-up, and lead generation. Prospect follow-up calls, set appointments for service and sales, gauge customer satisfaction. Answer customer internet inquires by both email and phone. Schedule service and sales appointments and reschedule no show customers. Contact customers based on current service and sales marketing incentives. Explain service maintenance plans and offers as needed. Assisting customers with any service inquiry as needed. .Provide amazing customer service experience in a manner that results in the customer visiting the dealership. Introducing customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealerships service department Pay is $17.50 per hour plus commission (uncapped)

Requirements

Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Valid driver’s license
Must have call center experience

Nice To Haves

Previous insurance experience is a plus

Responsibilities

Handling of incoming and outgoing phone calls and emails
Work in our call center staffed and managed by the Dealership, and handle our customer contacts, service and sales follow-up, and lead generation
Prospect follow-up calls, set appointments for service and sales, gauge customer satisfaction
Answer customer internet inquires by both email and phone
Schedule service and sales appointments and reschedule no show customers
Contact customers based on current service and sales marketing incentives
Explain service maintenance plans and offers as needed
Assisting customers with any service inquiry as needed
Provide amazing customer service experience in a manner that results in the customer visiting the dealership
Introducing customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealerships service department