Automotive Sales and Service Receptionist

Capitol Nissan-INFINITI•Gilroy, CA

About The Position

Hyundai Of Gilroy is an established family owned store, successful dealer group with over 5 stores in California! We represent brands such as Hyundai, Nissan, INFINITI, Mitsubishi, Kia, and High Line Dealership. Receptionist United Auto Group (Hyundai Of Gilroy) is family owned and operated since 2007. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer’s wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience. United Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Job Description The Receptionist answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she sets the tone for our company by being an outstanding listener and information source and knows all points-of-contact for every department within the company to promptly assist customers. In addition, he or she performs administrative duties as needed daily. The ideal candidate has some experience in a position of similar responsibility (front desk, administrative assistant, etc.). He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills. This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.

Requirements

Customer Service experience preferred
Professional and dependable
Safety and customer service oriented
Basic computer and internet skills
Outstanding communication skills
Professional appearance and work ethic
Ability to read and comprehend instructions

Responsibilities

Greets all customers in a warm, sincere, and helpful manner
Drive traffic for the Service and Sales department by setting appointments for prospective customers for Service & Sales.
Directs customers to the appropriate department or point-of-contact
Manages inbound phone inquiries and routes calls accordingly!
Follow up with leads that are not ready to make an appointment or no-shows!
Coordinates questions and issues with the appropriate department personnel
Willing and able to make a designated amount of outbound calls each day!
Provides administrative assistance as needed
Attends all staff meetings, trainings, and educational classes as required
Performs other duties as assigned