Automotive Retail Experience Coach/Trainer

GP Strategies Corporation • Minneapolis, MN

127d

About The Position

We currently have a need for an Automotive Retail Experience Coach/Product Trainer for Hyundai Motor America to lead the delivery of in-dealership Coaching on Brand, Product, Customer Experience and Sales process. The Coach will work within a regional territory to deliver coaching predominantly in dealership with occasional support for virtual or regional events as needed. The Coach will be responsible for coaching frontline dealer personnel to a level that meets Hyundai Retail Experience standards. The Coach will have excellent communication skills with the ability to establish credibility with both dealership management and customer-facing dealer personnel. This requires a well-prepared professional who has a track record of delivering clear, and accurate information in an engaging and enthusiastic manner. This is a full-time, salaried position with benefits.

Requirements

• 3+ years automotive retail sales and/or excellent facilitation, presentation and coaching skills
• Bilingual English/Spanish skills a plus
• A passion for demonstrating and presenting vehicle product information to dealership personnel
• Fluency in next-level dealership customer experience
• Outstanding ability to initiate and maintain strong working relationships with dealership personnel
• Can bring strong leadership skills and desire to change dealership culture
• Computer literacy, time management and scheduling skills
• Professional appearance and demeanor
• Ability to travel throughout the region up to 80%. Frequent overnight travel is required
• High School Diploma and 6+ years relevant experience
• College degree preferred (Associates, Bachelors or military service equivalent) with 3+ years relevant experience

Responsibilities

• Conduct coaching and training sessions with front-line Dealer personnel in accordance with performance standards & best practice
• Responsible for product training with a focus on the customer experience and performance support within assigned HMA dealerships
• Identify, document and share potential best practices driving Dealership performance
• Develop and manage schedule to support dealer needs while working with national/regional personnel on direction and priorities
• Conduct special training assignments—including virtual training sessions—and facilitate large group meetings as required
• Conduct launch training events as required
• Conduct on-going product study and competitive reviews
• Submit schedules, rosters, contact reports and expense reports according to performance standards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: High school or GED