Automotive Retail Experience Coach/Trainer

GP Strategies Corporation-posted 3 months ago

Full-time • Mid Level

Minneapolis, MN

Performing Arts, Spectator Sports, and Related Industries

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We currently have a need for an Automotive Retail Experience Coach/Product Trainer for Hyundai Motor America to lead the delivery of in-dealership Coaching on Brand, Product, Customer Experience and Sales process. The Coach will work within a regional territory to deliver coaching predominantly in dealership with occasional support for virtual or regional events as needed. The Coach will be responsible for coaching frontline dealer personnel to a level that meets Hyundai Retail Experience standards. The Coach will have excellent communication skills with the ability to establish credibility with both dealership management and customer-facing dealer personnel. This requires a well-prepared professional who has a track record of delivering clear, and accurate information in an engaging and enthusiastic manner. This is a full-time, salaried position with benefits.

Conduct coaching and training sessions with front-line Dealer personnel in accordance with performance standards & best practice
Responsible for product training with a focus on the customer experience and performance support within assigned HMA dealerships
Identify, document and share potential best practices driving Dealership performance
Develop and manage schedule to support dealer needs while working with national/regional personnel on direction and priorities
Conduct special training assignments—including virtual training sessions—and facilitate large group meetings as required
Conduct launch training events as required
Conduct on-going product study and competitive reviews
Submit schedules, rosters, contact reports and expense reports according to performance standards

3+ years automotive retail sales and/or excellent facilitation, presentation and coaching skills
Bilingual English/Spanish skills a plus
A passion for demonstrating and presenting vehicle product information to dealership personnel
Fluency in next-level dealership customer experience
Outstanding ability to initiate and maintain strong working relationships with dealership personnel
Can bring strong leadership skills and desire to change dealership culture
Computer literacy, time management and scheduling skills
Professional appearance and demeanor
Ability to travel throughout the region up to 80%. Frequent overnight travel is required
High School Diploma and 6+ years relevant experience
College degree preferred (Associates, Bachelors or military service equivalent) with 3+ years relevant experience

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