Automotive Repair Store Manager - Mesa

Sun Auto Tire and Service • Mesa, AZ

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About The Position

Overview Borst Automotive (part of the Sun Auto Network) is locally owned and operated and in 2020 we expanded our service area to Phoenix and Mesa. We believe that your car and your family deserve top quality repairs that ensure safety at a fair price - everyone gets our best, every day, on every repair for every car. The Store Manager is responsible for the overall store performance both financial and operational of a market by establishing and maintaining guest services, overseeing and is accountable for the operation of their market by ensuring maximum sales and profitability through expense control, human resource management, and managing operating costs and shrink. COMPENSATION: Depending on experience Benefits: Competitive Bi-Weekly Pay Tuition Reimbursement Paid Vacation and Sick Time 6 Paid Holidays Medical, Dental and Vision Insurance Life Insurance (Company paid) 401(k) Retirement Savings Plan with Company Match Discounted Services on Personal and Immediate Family Vehicles Opportunity for Advancement!!! Guest Service Ensures that each customer receives outstanding customer service by ensuring that management team is maintaining store standards, solid product knowledge, conducting call backs, ensures that time commitments are met, and all other components of guest service. Handles escalated customer complaints. People Sets expectations and communicates regularly with employees on job responsibilities, goals, training, development and overall customer service. Holds management team accountable for job responsibilities, training and goals by coaching or counseling employees toward desired behaviors. The District Manager will lead by example. Ensures compliance with all policies and procedures of the Company by conducting regular meetings with employees, store audits, etc. Conducts performance evaluations for all employees at regular intervals. Financials Analyzes and measures business trends; develops and implements plans to maximize sales and meet or exceed Sales and Profit targets as provided in the Store Margin Statement. Writes up customers in POS system Answers phone calls Inventory control

Requirements

• Five or more years of experience of sales in an auto repair shop management position or equivalent business experience in the automotive industry
• Previous experience in managing and coaching team members to success through effective communication; business development and strategy implementation knowledge
• Proven ability to develop and meet monthly, quarterly, and annual plans with clearly defined goals
• Proven track record of consistently meeting and exceeding sales and profit goals
• Possess current, valid driver’s license
• Possess current or expired State Inspector License or ability to obtain a State Inspector license within 30 days of hire date
• Ability to work Monday - Saturday

Nice To Haves

• Previous experience as an Automotive Technician or similar position preferred, but not required

Responsibilities

• Establishing and maintaining guest services
• Overseeing and is accountable for the operation of their market by ensuring maximum sales and profitability through expense control, human resource management, and managing operating costs and shrink
• Ensuring that each customer receives outstanding customer service by ensuring that management team is maintaining store standards, solid product knowledge, conducting call backs, ensures that time commitments are met, and all other components of guest service
• Handling escalated customer complaints
• Setting expectations and communicates regularly with employees on job responsibilities, goals, training, development and overall customer service
• Holding management team accountable for job responsibilities, training and goals by coaching or counseling employees toward desired behaviors
• Ensuring compliance with all policies and procedures of the Company by conducting regular meetings with employees, store audits, etc
• Conducting performance evaluations for all employees at regular intervals
• Analyzing and measures business trends
• Developing and implements plans to maximize sales and meet or exceed Sales and Profit targets as provided in the Store Margin Statement
• Writing up customers in POS system
• Answering phone calls
• Inventory control

Benefits

• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed