Automotive Repair Specialist I - $2,500 Sign-On Bonus!

CarMax • Pleasant Hill, CA

20d • $31 - $46 • Onsite

About The Position

CarMax, the way your career should be! General Summary: Under general supervision, performs all processes necessary to diagnose and complete mechanical and cosmetic repairs on customer and internal CarMax vehicles following prescribed CarMax policies and procedures.

Requirements

• Work requires ability to:
• Complete New Associate Orientation Training – Operations.
• Complete Kronos Training for Hourly Associates.
• Maintain a current Refrigerant Recycling License.
• Where required by State/Local law, maintain current ASE Certifications in Steering and Suspension (A4) and Brakes (A5).
• Read, interpret and transcribe data in order to maintain accurate records.
• Perform multiple duties in a high-energy, fast-paced environment.
• Lift objects that weigh as much as 50lbs.
• Speak and listen effectively in dealing with customers/associates in person and over the phone.
• Demonstrate above average attention to detail.
• Manual dexterity in both arms and hands
• Monitor shop compliance with CarMax, O.S.H.A., and EPA policies
• Demonstrate exceptional interpersonal, communication, and customer service skills
• Demonstrate exceptional telephone etiquette and active listening skills

Responsibilities

• Provide and maintain exceptional customer service through customer contact before, during, and after repairs as defined by CarMax “Voice of Customer” processes.
• Locate, use and control replacement parts and supply inventories
• Use and control tools and equipment
• Perform mechanical and cosmetic repairs, including but not limited to the diagnosis of all internal and external vehicle systems.
• Follow CarMax standardized work rules
• Inspect vehicles per CarMax Quality Standards when needed.
• Complete state inspections when required.
• Maintain workplace cleanliness and organization in accordance with CarMax 5S standards
• Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing including opening and closing of repair orders
• Collect service payments and manage payments received for services.
• Use of proprietary and universal software systems including CarMax Electronic Repair Order and Mitchell.
• Provide functional expertise and leadership to other associates.
• Provide general support to other associates and managers in the store, including, but not limited to vehicle assessment, vehicle prepping, vehicle receiving and transferring.

Benefits

• Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
• Associates that are considered full-time hourly or commission/incentive eligible: To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
• Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
• For more details about benefits, please visit our CarMax Benefits website.
• Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees