Automotive Parts Customer Service Agent

Burns Honda•Evesham Township, NJ

7d•Onsite

About The Position

We're looking for a full-time Automotive Parts Customer Service Agent to join our online Honda parts retail team. If you're kind, patient, and take pride in doing things right the first time - while juggling emails, orders, and phone calls - this position has your name on it. This role focuses on helping customers nationwide through our online store, ensuring every order is handled with accuracy, efficiency, and genuine customer care.

Requirements

Strong communication skills, both written and verbal
Top-tier computer and typing proficiency - fast, accurate, and confident
Ability to work independently in a fast-paced, detail-oriented environment
Dependable, organized, and driven to complete each task correctly
High School Diploma or GED required
Must maintain a professional demeanor and team-focused attitude

Nice To Haves

Experience in automotive parts, online retail, or dealership operations preferred

Responsibilities

Respond promptly and professionally to customer support tickets and phone calls
Provide friendly, accurate assistance with order inquiries, part fitment questions, and return requests
Process and bill orders daily through our online systems
Review and verify VINs to ensure proper part fitment before processing orders
Maintain accurate records of all orders, payments, and refunds
Coordinate with warehouse and shipping teams to resolve issues efficiently
Clearly explain company policies on returns, restocking fees, warranties, and shipping
Manage multiple tasks at once while maintaining attention to detail
Keep a positive, professional, and courteous tone with every customer