Automotive Parts Counterperson

Cardinale Automotive Group•Corona, CA

41d

About The Position

A Parts Counterperson is responsible for providing excellent customer service and ensuring the correct parts are ordered and delivered to both retail customers and internal service departments. This role requires a blend of technical knowledge, strong communication skills, and inventory management expertise. Cardinale Automotive Group is a world-class organization of happy employees. Relationships are the foundation of our success. With every vehicle sold, every automobile serviced, every customer interaction and every new hire brought onboard - we strive to create outstanding and long-lasting relationships. This means listening, caring and understanding. After forty years of success, we're proud to call ourselves one of the nation's top performing dealer groups. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

Prior experience in auto parts sales, retail, or customer service is highly preferred.
2-5 years of parts counter experience (dealership experience is a plus).
Reynolds & Reynolds experience Preferred.
Strong knowledge of automotive/equipment parts and systems, either through prior work experience, vocational training, or personal interest.
High school diploma or equivalent is typically required.
Excellent customer service and communication skills (verbal and written).
Proficiency in using computers, point-of-sale (POS) systems, and inventory management software.
Strong attention to detail and organizational skills.
Ability to work in a fast-paced environment, multitask effectively, and solve problems quickly.
Basic mathematical skills to compute prices, discounts, and track inventory.
A valid driver's license.
Ability to stand for extended periods, bend, crouch, and lift items weighing up to 50 pounds (and occasionally up to 100 pounds with assistance).

Nice To Haves

Customer-focused attitude and a friendly, professional demeanor.
Self-starter and self-motivator with a strong work ethic.
Ability to work both independently and as part of a team.
Patience and resourcefulness when dealing with complex customer inquiries or challenging part searches.

Responsibilities

Greet customers (both in-person and over the phone) and assist them in selecting the required parts and accessories.
Provide price quotes, answer customer inquiries, and offer basic technical assistance and product knowledge.
Help internal service technicians select parts needed for repairs and ensure proper billing on repair orders.
Use a computerized inventory system and parts catalogs to look up parts, prices, and availability.
Order out-of-stock parts, submit emergency orders when necessary, and follow up on back-ordered items, keeping customers informed of arrival times.
Receive, process, and verify incoming shipments for accuracy and quantity.
Maintain accurate inventory records through regular audits and cycle counts.
Process sales transactions, handle payments (cash, credit), and manage returns or exchanges while ensuring proper documentation.
Stock shelves, organize displays, and maintain the cleanliness and professional appearance of the parts counter and stockroom.
Stay current on new products, product updates, and industry trends through ongoing training.