Automotive Parts Counterperson

DARCARS Automotive Group

1d•Onsite

About The Position

As the Automotive Parts Counterperson, you are tasked with selling parts to customers over the counter, through the shop, on the phone, and/or online. This is a unique opportunity for someone with little experience, or those that are experienced and seeking advancement. The company offers new direction and support for future growth, encouraging employees to turn their job into a career.

Requirements

High School degree or equivalent
Strong communication skills to explain parts information to customers and associates
Knowledgeable about automotive OEM parts
Ability to lift 50 - 70lbs
Availability to work on Saturdays
Must be a minimal of eighteen years of age
Must have a valid driver license
Must be able to pass pre-employment screen (background)

Nice To Haves

Experience with Reynolds & Reynolds preferred
Experience working in the body shop a plus!

Responsibilities

Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line
Pull purchased parts from stock
If the part is not in stock, determine availability and submit an emergence order if requested by the customer or tech
Answer phone calls, providing price quotes and other information
Assist outside sales reps with their orders
Set up orders for daily shipment, delivery, or pick-up
Verify WILL CALL and BACKORDER files weekly and return to vendors or stock those items not required
Multitask while using various online programs and communicating large orders with multiple body shop clients
Assist Service Technicians in selecting parts needed for repairs in process
Notify service desk and the customer that ordered parts have been received
Ensure that before parts can be charged out, the technician presents a repair order
Display seasonal parts and accessories in an attractive manner
Keep all bins, aisles and storage areas clean, near and clearly labeled
Be friendly, professional and efficient when working with customers and co-workers
Provide the same high level of service to the other dealership departments, as is given to other customers
Issue credit slips for parts returned, ensuring that the original invoice or its number, is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager or Office Manager
Keep front and rear counters clean and uncluttered
Advise Parts Manager when areas of the department are not in satisfactory condition
Keep current on new products and product updates
Participate in available training programs