Parts COUNTER SALES -Buick & GMC

RON MARHOFER AUTOMALL GROUP•Canton, OH

1d•$50,000 - $90,000•Onsite

About The Position

The Automotive Parts Counter Sales Representative is responsible for providing exceptional service to both internal service technicians and external retail/wholesale customers. This role requires strong product knowledge, efficiency, and accuracy in parts lookup, ordering, and inventory management. The ideal candidate has previous dealership parts experience, with General Motors (GM) knowledge strongly preferred, and thrives in a fast-paced, process-driven environment.

Requirements

Previous automotive dealership parts counter experience (REQUIRED)
General Motors (GM) parts experience preferred
Strong understanding of parts lookup systems and dealership workflows
Ability to read and interpret parts diagrams and technical data
Excellent communication and customer service skills close attention to detail and strong organizational skills
Ability to work efficiently in a fast-paced environment
Basic computer proficiency (DMS, EPC, inventory systems)
Excellent customer service skills
Strong communication and interpersonal skills
Ability to work effectively in a fast-paced environment
Knowledge of automotive parts and systems
Proficiency in using parts lookup software and computer systems
Ability to handle cash and credit transactions accurately
Strong organizational and time management skills
Ability to work independently and as part of a team
Ability to upsell and cross-sell products
Professional phone etiquette

Nice To Haves

Approachability: Works collaboratively with team members and supports dealership operations
Process Orientation: Follows established procedures while identifying opportunities for improvement
Strong sense of urgency and accountability
Team-first mindset with a focus on results

Responsibilities

Assist retail, wholesale, and internal customers with parts inquiries and purchases
Accurately identify parts using OEM catalogs, EPC systems, and VIN decoding
Maintain efficient parts ordering, receiving, and stocking processes
Ensure proper pricing, invoicing, and documentation for all transactions
Collaborate closely with service advisors and technicians to support workflow
Monitor and maintain inventory levels, including special orders and backorders
Follow all GM parts procedures, dealership policies, and compliance standards
Maintain clean, organized, and customer-ready parts counter and inventory areas
Upsell related parts and accessories to maximize customer value and dealership profitability
Deliver a world-class customer experience with every interaction