Enterprise Mobility-posted about 1 year ago
$42,910 - $49,150/Yr
Full-time • Entry Level
Remote • Kansas City, MO
Professional, Scientific, and Technical Services

The Automotive Maintenance Coordinator is responsible for providing automotive technical support and advice to Fleet Management groups, clients, and vendors regarding scheduled maintenance and wear items. This remote position involves reviewing repair orders, negotiating service intervals, and ensuring compliance with manufacturer requirements. The role requires effective communication and customer service skills to assist clients and internal partners in making informed decisions about vehicle maintenance.

  • Provide timely response to orders submitted by phone and email, in an efficient and friendly manner.
  • Review proposals to ensure proper services are performed according to manufacturers' interval-based timing and appropriate pricing for suggested services.
  • Negotiate pricing, assess and apply proper warranty applications while creating and issuing purchase orders according to our operating procedures.
  • Contact clients to provide recommendations, explain proposed repair procedures and gain approval.
  • Make recommendations to internal business partners regarding repair recommendations and cost.
  • Locate and suggest proper service locations for clients.
  • Must be 18 years of age or older.
  • Must live in the Metropolitan Kansas City area or surrounding KS/MO counties.
  • Six (6) months of customer service experience required.
  • Six (6) months of automotive maintenance or repair experience required, experience in a lube shop, tire shop, repair facility or dealership preferred.
  • Degree in Automotive Technology preferred.
  • ASE (Automotive Service Excellence) certifications preferred.
  • Basic proficiency with Microsoft Office products (Word, Excel, and Outlook).
  • Must have the ability to meet all work from home technical requirements.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Experience in a lube shop, tire shop, repair facility or dealership preferred.
  • Degree in Automotive Technology preferred.
  • ASE (Automotive Service Excellence) certifications preferred.
  • Comprehensive healthcare package
  • 401k matching
  • Profit sharing
  • Paid time off
  • Great discounts
  • Organizational growth potential
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