Automotive Leadership Development Program

AAA-The Auto Club Group

5d•$50,000•Onsite

About The Position

It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Salary Job Description: Why Choose a Career with the AAA The Auto Club Group (ACG) / AAA Car Care: At AAA Car Care, we are your preferred automotive experts providing customers with friendly, knowledgeable advice and technical expertise. With 34 stores and counting, we are the largest chains of AAA club-owned repair facilities in the USA. In our clean and conveniently located facilities, we offer a full range of automotive repair and maintenance services to AAA members and non-members. Every AAA Car Care facility is staffed with ASE-certified technicians who ensure that every car is treated with the utmost care. Now you know about us, but who are you? You have drive, passion and are a natural leader. Learning and growing professionally is something that is important to you and at AAA Car Care, you will find that and more. We are members serving members. We are committed. We aspire to create a workplace that helps others, members and team members alike. This is What Makes Us . . . Us. Come join our team! What is our Leadership Development Program? The Car Care Leadership Development program is designed to provide future leaders the foundation and guidance to operate, lead and maximize a Car Care center. Team Members will train with influential leaders in various Car Care locations, to ensure all Car Care processes and functions are learned and comprehended. What can you expect from this program? Learn to lead and manage the following areas to ensure optimal success as a Facility Manager, Assistant Facility Manager or Service Advisor:

Requirements

Have a High School diploma, GED or Technical school certification
Possess a valid driver’s license
6 months or more of relevant customer service or sales experience
Demonstrates a results focused bias for action
Analyzes financial information to evaluate strategic opportunities and options
Manages effective teams and partnerships
Works well with individuals and groups to achieve common goals
Offers objective review of facts and options to make logical business decisions; forward thinking with organizational goals in mind
Keenness and quickness in understanding business risks and opportunities
Achieves goals through effective and appropriate interaction with leaders, peers, employees, partners, and contacts
Learn processes and procedures, enhance abilities to allow for future placement into Service Advisor, Assistant Facility Manager or Facility Manager positions based on position availability and current team member ability.
Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations
Must have own tools appropriate for their skill level for use in the center.
Must be able to work in the heat, as some locations do not have air conditioning.
Must be able to maintain working on your feet in a concrete facility for the entire work shift.

Nice To Haves

Bachelor’s degree

Responsibilities

Lead and assist in the customer service and sales process including but not limited to: customer service, sales, writing and updating repair orders, digital vehicle inspections
Overall operational, budgetary and financial responsibilities and activities of the Car Care location (i.e. payroll, expense control, shop efficiencies)
Review financial and sales performance reports and profit/loss statements; implement actionable solutions in order to obtain performance results within key performance indicators
Monitor and maintain company inventory standards
Optimize staff performance by providing continuous training, coaching, feedback and recognition
Lead employees to meet expectations of productivity, quality, and customer service standards
Document performance issues in accordance with company policies and procedures
Prepare staff schedules for adequate coverage to meet member/customer service and repair needs
Partner with Area/Regional Manager to recruit, interview, select and hire appropriate number of staff to meet business needs
Partner with Area/Regional Manager to ensure compensation changes, promotions, demotions and termination decisions are handled and communicated correctly
Maintain the highest level of customer service scores by handling customer complaints immediately, focusing on solutions and resolve to assist members/customers
Actively looks for member/customer needs across all business lines; introduces members to other departments
Champions safety and ensures Car Care branch is within compliance of established safety guidelines
Conduct investigations for safety incidents; identify with Safety Manager opportunities for correction or improvement

Benefits

Excellent medical, dental, vision and prescription
Free AAA membership
Free uniforms and shoes
Up to 3 weeks of vacation in your first year
11 paid holidays
We offer profit sharing, and 401k with matching contributions.
Automatic 4% 401K employer contribution
Additional 401K match of 50% up to 6% contribution (6% personal contribution @ 50% match = 3% company contribution + 4% automatic company contribution = 7% of your annual income)

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