Automotive Leadership Development Program

AAA-The Auto Club Group

5d•$55,000 - $80,000•Onsite

About The Position

The Car Care Leadership Development program is designed to provide future leaders with the foundation and guidance to operate, lead, and maximize a Car Care Center. Team Members will train with influential leaders in various Car Care locations to ensure all Car Care processes and functions are learned and comprehended. Learn to lead and manage the following areas to ensure optimal success as a Facility Manager, Assistant Facility Manager, or Service Advisor: Lead and assist in the customer service and sales process, including but not limited to: customer service, sales, writing and updating repair orders, and digital vehicle inspections Overall operational, budgetary, and financial responsibilities and activities of the Car Care location (i.e., payroll, expense control, shop efficiency) Review financial and sales performance reports and profit/loss statements; implement actionable solutions to obtain performance results within key performance indicators Monitor and maintain company inventory standards Optimize staff performance by providing continuous training, coaching, feedback, and recognition Lead employees to meet expectations of productivity, quality, and customer service standards Document performance issues in accordance with company policies and procedures Prepare staff schedules for adequate coverage to meet member/customer service and repair needs Partner with Area/Regional Manager to recruit, interview, select, and hire an appropriate number of staff to meet business needs Partner with Area/Regional Manager to ensure compensation changes, promotions, demotions, and termination decisions are handled and communicated correctly Maintain the highest level of customer service scores by handling customer complaints immediately, focusing on solutions, and assisting members/customers Actively looks for member/customer needs across all business lines; introduces members to other departments Champions safety and ensures the Car Care branch is in compliance with established safety guidelines Conduct investigations for safety incidents; identify with the Safety Manager opportunities for correction or improvement

Requirements

High School diploma, GED, or technical school graduate, certification
Must possess a valid driver’s license
Mechanical aptitude is required.
Knowledge of automotive and/or truck systems, tools, and technical resources and training to independently perform a variety of usually basic repairs and maintenance of automobile and truck vehicles.
Understand and consistently demonstrate the proper use of equipment and tools used in such repair and maintenance, as well as the need to maintain a clean, safe, and organized work area.
Ability to consistently provide exceptional customer service and improve customer service scores.

Nice To Haves

G1-Auto Maintenance & Light Repair preferred
State inspection certificate, where applicable
AC 609 Certification
At least 6 months of customer service and sales experience.

Responsibilities

Lead and assist in the customer service and sales process, including but not limited to: customer service, sales, writing and updating repair orders, and digital vehicle inspections
Overall operational, budgetary, and financial responsibilities and activities of the Car Care location (i.e., payroll, expense control, shop efficiency)
Review financial and sales performance reports and profit/loss statements; implement actionable solutions to obtain performance results within key performance indicators
Monitor and maintain company inventory standards
Optimize staff performance by providing continuous training, coaching, feedback, and recognition
Lead employees to meet expectations of productivity, quality, and customer service standards
Document performance issues in accordance with company policies and procedures
Prepare staff schedules for adequate coverage to meet member/customer service and repair needs
Partner with Area/Regional Manager to recruit, interview, select, and hire an appropriate number of staff to meet business needs
Partner with Area/Regional Manager to ensure compensation changes, promotions, demotions, and termination decisions are handled and communicated correctly
Maintain the highest level of customer service scores by handling customer complaints immediately, focusing on solutions, and assisting members/customers
Actively looks for member/customer needs across all business lines; introduces members to other departments
Champions safety and ensures the Car Care branch is in compliance with established safety guidelines
Conduct investigations for safety incidents; identify with the Safety Manager opportunities for correction or improvement