Automotive JR. Service Advisor

Future Ford Lincoln of Concord • Concord, CA

6d

About The Position

The Junior Service Advisor serves as a key liaison between our customers and Service Technicians. This role is ideal for someone who enjoys building relationships, explaining technical information in a customer-friendly way, and taking an active role in delivering an exceptional service experience.

You won’t be stuck behind a desk—this position allows you to stay engaged on the service drive, support technicians, and ensure customers fully understand recommended services to keep their vehicles operating at their best.

Requirements

• Must have 1+ year Service Advisor experience in automotive field.
• Meet and exceed manufacturer CSI requirements.
• Must have customer service experience.
• Strong character and work ethic
• Strong listening and verbal communication skills
• Strong focus and desire to achieve sales goals.
• Dependable, responsible Team Player with a positive attitude
• Self-starter with ability to work well as part of a team or independently.
• All applicants must pass pre-employment testing to include background checks, insurability, and drug testing to qualify for employment

Responsibilities

• Act as the primary liaison between customers and technicians, ensuring clear communication on vehicle needs and service recommendations
• Prepare and manage repair orders (ROs) by accurately documenting symptoms, diagnostics, repairs, and services in the service system
• Provide customers with clear and accurate estimates, including diagnostic fees, and obtain proper authorization for services
• Conduct a thorough vehicle redelivery process, reviewing completed work and answering customer questions
• Support customer service operations, including answering phones, scheduling appointments (as needed), and providing service status updates
• Follow up with customers after service completion to ensure satisfaction
• Follow up with customers after service completion to ensure satisfaction
• Build strong customer relationships that encourage repeat business
• Collect payments, close repair orders, and maintain accurate daily records

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Employer Paid Life
• Additional Employee Life Insurance options
• Vacation
• Medical > HRA / HMO options
• Dental > PPO / DHMO options
• Vision
• Short Term Disability options
• Long Term Disability options
• Employee Training
• Employee Discounts
• 401(K) options
• Employee Assistance Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed