Automotive Internet Sales Coordinator DARCARS Englewood
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About The Position
DARCARS Automotive Group is looking for a On-Site Automotive Internet Sales Coordinator! This is not a remote position. As an Automotive Internet Sales Coordinator, your role is vital in managing our digital business prospects. You will contribute to a next generation car buying experience by developing a real connection with our prospective customers primarily via today's preferred communication channels. You will be tasked with managing a high-volume number of inbound/outbound calls and emails in a timely manner. Identify customer needs, schedule in-person and virtual sales appointments, partner with the sales consultants, and provide pricing and vehicle availability information. Respond to all customer internet inquiries via email, SMS, and phone under 1 hour and with content that meets the company's mystery shop guidelines. Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand. Convert inquiries to dealership visits or virtual appointments. Adhere to phone communication scripts and email templates. Document all customer contact activity in eLeads (CRM). Meet, or exceed, individual performance objectives: response time, response rate, appointment set rate, workbook follow-up activities, and close rate conversions, etc. Follow best practice guides for short-term and long-term follow-up with customers.
