Gannett | USA TODAY NETWORK-posted 3 months ago
$60,000 - $70,000/Yr
Full-time • Mid Level
5,001-10,000 employees

We are seeking a detail-oriented and client-focused Automotive Implementation Specialist to manage the onboarding of new clients and campaigns. In this role, you’ll serve as the primary point of contact during the onboarding process, ensuring campaigns move efficiently to live status. You’ll partner closely with sales teams, post-sales support, and clients to deliver seamless implementation and maximize ROI. This position is ideal for someone who thrives in a fast-paced, evolving digital marketing environment and enjoys building strong client relationships while leveraging both technical expertise and business acumen.

  • Own the onboarding process, ensuring campaigns launch on time and align with client expectations
  • Build strong client relationships through proactive communication and transparency
  • Partner with Sales and Post-Sales Optimization teams to develop digital strategies that drive results
  • Troubleshoot onboarding challenges and provide solutions to clients and internal partners
  • Manage campaign setup and fulfillment across multiple technologies and platforms
  • Track onboarding performance, assess trends, and identify opportunities for improvement
  • Maintain ongoing communication with internal and external stakeholders to keep initiatives on track
  • 3+ years of client-facing service or account management experience
  • 2+ years of hands-on experience managing online/digital advertising campaigns
  • Expertise in customer relationship management and account onboarding
  • Strong understanding of digital advertising campaigns (Search, Display, Marketing Systems, Traditional Media)
  • Technical proficiency to recommend, assess, and optimize onboarding processes
  • Skilled communicator with the ability to explain technical and marketing concepts clearly
  • Proficiency in Excel and Salesforce for tracking and reporting
  • Strong problem-solving, analytical thinking, and process improvement mindset
  • Proven track record in relationship management and account success
  • Google Ads and Google Analytics Certification a plus (not required)
  • Highly organized, adaptable, and collaborative
  • Comfortable working in a dynamic, change-driven environment
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