Automotive General Manager

Meineke•Newport News, VA

9d•$800

About The Position

Meineke is expanding in the Newport News area! As part of this, we are hiring motivated individuals with Customer Service Management experience to join our dynamic Complete Car Care Repair Team! Successful candidates will be able to demonstrate a commitment to providing exceptional Service levels and have the drive to succeed with an organization that supports and rewards excellence. They will ensure our Services meet the standards of Meineke quality earned over 50+ years with the goal of achieving complete Customer satisfaction. Servicing The Meineke Way Once a Customer has decided to choose Meineke, the real work begins – we must create a great experience, start to finish. From the initial phone call to the eInspection to the final hand-off and follow-up, every part of the interaction should be professional and convenient to the customer. When we provide education, value, great repair work, and warmth to our Customers, we exceed their expectations and ensure they will return to see us again. This is Servicing the Meineke Way. As a leader in the automotive aftermarket, Meineke is constantly looking for driven and talented individuals to join our team. In over 700 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road. A career with Meineke means putting your knowledge and hard-earned skills to work in a locally-owned shop. Whether you’re looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke provides opportunities for real-world experience in your local area.

Requirements

Retail sales and 3+ Years of Management experience.
Minimum of associate's degree or equivalent, preferred
Experience in the Automotive industry preferred for 3+ years.
Ability to read and interpret financial data and reports.
Must possess and maintain a valid operator’s license.
Advanced knowledge and ability to work with PC-based (Microsoft Office Suite, Word, Excel) and Automotive computer equipment and software applications.
Ability to communicate clearly and professionally
Ability to work a flexible retail schedule.

Nice To Haves

Experience in the Automotive industry preferred for 3+ years.
Minimum of associate's degree or equivalent, preferred

Responsibilities

Customer satisfaction
Productivity
Job knowledge
Safety awareness
Teamwork
Reviewing necessary repairs with Customers and Associates and address questions or concerns, consistently monitor and assure high quality customer service is provided by associates daily.
Having a firm grasp of situations that require assistance by contacting the Center Owner or other personnel.
Guiding the team to operate at peak performance.
Understanding each team member’s acceptable minimum level of performance and holding each one accountable.
Managing the Center’s labor inventory and expenses, properly assigning and dispatching work, and complying with all governmental requirements.
Managing time and tasks to ensure there is a daily plan in place to encourage focus on goals, roles, and responsibilities.
Reporting to the Center Owners KPIs, violations of Company policies, and / or Customer concerns.