Automotive General Manager | Weekends Off | Mandeville

Christian Brothers Automotive•Mandeville, LA

11h

About The Position

Job Title: Automotive Service Manager Location: 4376 LA-22, Mandeville, LA 70471 We are looking to fill this position as soon as the right candidate is located. For the exceptional candidate who becomes a proven resource there is a path to ownership through Christian Brothers Automotive Corporations FFLA program. Responsibilities include, but are not limited to: People person first! You truly like people, and enjoy serving them well! You believe that sales result as a byproduct of great customer service and know that people matter more than numbers. Implement the Christian Brothers Automotive system to achieve store profitability goals. Develop and implement local marketing activities. Recruit, hire, and train local employees as required Follow-up communication with customers after repairs are completed Manage all employees through coaching and career skill development Manage office and shop personnel and daily operations Develop estimates and work orders as needed Ensure target margins are achieved Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity Take necessary corrective and/or disciplinary action for employee non-compliance Ensure quality of work, attitude and performance meets or exceeds guest satisfaction goals Direct the smooth, orderly and organized operation of the store Maintain a personal positive attitude and positive communications at all times Direct Service Writer's development of our guest estimates and work orders and assign work orders to the technicians Ensure selection of quality and correct parts Ensure all equipment is fully operational and in good working order. Ensure technicians have the resources needed to do their job Listen to minimum 3 incoming phone calls daily and assure the team is serving guests with excellence. Follow and enforce all company policies and procedures as outlined in the current Employee Handbook What we are looking for: Alpha leader with the ability to have a VISION, PLAN, and EXECUTE. This is where you must show your entrepreneurial skills to grow the business and provide ethical and exceptional staff and guest experiences. If you take great care of your team, they will take great care of our guests which will ultimately deliver positive results.

Requirements

At least 3 years’ experience in automotive repair Fixed Operations and/or Service Management
Must have strong interpersonal/communication skills
Strong customer service focus
Exceptional attendance record with the willingness to remotely respond to rare customer issues after business hours and/or occasional weekends.
At least 5 years of experience in aftermarket auto repair
Willingness to learn new methods for running a shop and enhancing team performance.
Ability to effectively lead and manage service manager/writer position
Ability to effectively lead and manage automotive technicians
Solid track record in automotive repair estimating and repair order generation
Significant experience in KPI reporting (ticket averages, car count, labor, and parts reporting)
Significant experience in retail sales/service
Windows PC skills, including MS Office
TekMetric or similar shop management system experience
5 to 10 Years of Experience in aftermarket auto repair, with exceptional communication skills and the ability to understand sales
Minimum 3 Years in a Leadership Role preferably in Fixed Operations and/or Service Management with a proven track record in areas such as shop metrics and financials.
Possess an Alpha Personality with natural leadership abilities to inspire and delegate through energy and genuine care for your team.
Exceptional Attendance Record and the ability to work remotely after hours and some weekends to assist guests as needed.
Willingness to Learn new methods for running a shop and enhancing team performance.
Commitment to Training: Attend all assigned training and complete them with the highest score and assure your team does it as well.
Ability to effectively lead, manage, and set goals for automotive technicians, service advisors, and service managers
Drive the Mandeville location above $3 million in revenue in 2026, with aspirations to be in the Top 10% Shops in the Country within 3 years.
Set the Temperature: Be a thermostat NOT a thermometer. Elevate the team's energy daily and love one another as yourself.
Customer Engagement: Ability to hear, feel, and see how our guests experience each transaction and inspire your team to drive results aligned with your vision.
Last but not least, 100% responsible for all results and established goals.
Our philosophy is simple: YOU can have results or excuses. Not both.
Being on your feet for the majority of the workday (standing, walking, etc)
Occasionally lifting and carrying objects over 50 lbs.
Driving manual transmission vehicles
Keeping a brisk work pace in a high-volume environment
Communicating clearly with customers and team members via phone and computer

Responsibilities

Implement the Christian Brothers Automotive system to achieve store profitability goals.
Develop and implement local marketing activities.
Recruit, hire, and train local employees as required
Follow-up communication with customers after repairs are completed
Manage all employees through coaching and career skill development
Manage office and shop personnel and daily operations
Develop estimates and work orders as needed
Ensure target margins are achieved
Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
Take necessary corrective and/or disciplinary action for employee non-compliance
Ensure quality of work, attitude and performance meets or exceeds guest satisfaction goals
Direct the smooth, orderly and organized operation of the store
Maintain a personal positive attitude and positive communications at all times
Direct Service Writer's development of our guest estimates and work orders and assign work orders to the technicians
Ensure selection of quality and correct parts
Ensure all equipment is fully operational and in good working order.
Ensure technicians have the resources needed to do their job
Listen to minimum 3 incoming phone calls daily and assure the team is serving guests with excellence.
Follow and enforce all company policies and procedures as outlined in the current Employee Handbook

Benefits

Top Pay For Top Talent
Paid Vacation & Paid Holidays
Closed Every Weekend To Spend Time With Family & Friends
Team Performance Bonuses
Performance Based Pay
Live Technical Support
Healthcare Benefits Available with company contribution
401k with Company Match
Local Owner
On-Going Training & Career Advancement
ASE Certification Reimbursement
Factory Scan Tools
Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
Continuous Training Available Through The CBA Flywheel Learning System
Health care available with company contribution
401(k) Matching: 100% match up to 4%
PTO: 80 hours annually, increasing to 120 hours after 5 years