automotive general manager

Jaguar and Land Rover of West Columbia•Clarksville, MD

About The Position

Jaguar/Land Rover of West Columbia is looking to add a General Manager to its team. Jim Coleman Automotive is a 3rd generation family-owned dealership. The Coleman family has been selling and servicing cars in the Washington-Metropolitan, Bethesda, and Baltimore areas since the 1950s. We are a local leader in automotive retail, looking to add qualified professionals to our team. Jim Coleman Automotive is a company that offers a fantastic team environment, great benefits, and ongoing training and support for its employees. Our dealership is rather progressive and has a highly energetic feel. We like to have a great time while providing even greater customer service. We also have one of the best pay plans in the area! As the General Manager of our dealership, you must be committed to inspiring the team, cultivating an environment that empowers growth, providing exceptional customer service to our clients, leading and growing the business with integrity! The role requires a leader with experience that understands the end-to-end process of store operations from automotive systems, variable operations, digital retailing, F&I, fixed operations, has parts knowledge and understands P/L.

Requirements

Proven track record of managing, motivating, and developing teams into leadership roles. MUST have a minimum of 2+ years of experience as a General Manager or 5+ years as a General Sales Manager.
Ability to motivate all departments in the dealership
Ability to recruit, select, train, hire and develop quality team members
Ability to forecast monthly sales goals and manage P/L
Ability to lead change management
Must be able to read and understand manufacture statements, F&I statements, and financial statements
Must be able to manage in a fast-paced work environment
Must be a team player and great communicator
Must have a valid driver's license

Nice To Haves

Experience with Reynolds, eLeads, vAuto, etc. Preferred, but not required
Strong technical aptitude is preferred
Proven track record of growing variable operations net profit and unit sales volume
Complete understanding of how to desk subprime car deals and prime

Responsibilities

Forecast, plan, execute and achieve overall store sales goals and service objectives monthly and annually
Ensure execution of all inventory and operational standards
Prepare and administer an annual operating budget for the dealership
Work with the service director and parts manager to ensure a timely turnaround of all customer work, internal jobs, parts needs, forecasting monthly goals and achieving gross profit goals for both departments
Handle and resolve customer complaints in all dealership departments
Motivate, train, develop and reward employees
Coach sales consultants and sales managers on best practices for closing sales deals, providing top CSI and overall sales performance
Assist with closing deals
Provide and maintain a safe workplace and environment for employees and customers
Participate in the development and execution of compensation plans
Oversee and be actively involved in all activities occurring in the showroom
Manage the CRM and set the standard of utilization
Plan and lead sales meetings, and attend companywide meetings as required
Partner with the marketing team to strategize on monthly advertising plans to achieve sales goals
Be involved and utilize the digital retailing tools
Manage and work with third party vendors and OEM regional management teams
Partner with recruiting team to strategize and find exceptional talent
Communicate all business goals and needs to the appropriate team members
Be customer focused, team oriented and passionate about leading teams
Other duties assigned by management