Automotive Fixed Operations Manager

Dent Wizard•Austin, TX

21d•$64,000 - $67,000

About The Position

Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve. The Fixed Operations Manager is a front-line leadership and sales role responsible for driving organic revenue growth and developing Technician talent across a limited number of worksites. This position serves as the primary liaison between customers, Technicians, and the home office, ensuring operational excellence and superior customer service.

Requirements

Proven experience coaching and managing team performance.
Ability to manage multiple projects with varying timelines and priorities.
Strong service orientation and ability to collaborate across sales channels.
Excellent presentation and communication skills; credible and persuasive communicator.
Solid understanding of financial results and material cost management.
Sound judgment and problem-solving skills.
Knowledge of local and federal environmental, health, and safety regulations.

Responsibilities

Act as team leader and mentor to Technicians, providing daily guidance and support both in-person and remotely.
Schedule Technicians and manage workload distribution.
Collaborate with DM/ROD/RVP to ensure staffing levels meet current and future business needs.
Hire new Technicians and oversee onboarding for smooth integration into service operations.
Provide technical support and share best practices to maximize Technician productivity.
Identify high-potential Technicians and coordinate advanced or cross-training opportunities.
Deliver balanced, real-time feedback and address performance deficiencies proactively.
Develop and implement performance improvement plans as needed.
Conduct formal annual performance reviews.
Serve as the pivot point between customers, Technicians, and the home office.
Initiate and maintain business relationships with auctions, rental agencies, and auto dealers.
Expand service offerings by educating client managers and service writers on reconditioning services (e.g., PDR, bumper and wheel restoration).
Conduct utilization reviews of client and departmental accounts on a weekly/monthly basis.
Perform quality checks on repairs to ensure compliance with company standards and identify revenue opportunities.
Lead monthly Technician meetings to share company updates and strategic direction.
Continuously improve personal sales skills and industry knowledge.
Ensure compliance with facility regulatory standards and company policies.
Maintain cleanliness and organization of company supplies, tents, vehicles, and equipment.
Manage inventory levels and control shop waste.
Reinforce company expectations regarding professionalism, customer service, and quality standards.
Prepare operational updates and Technician performance reports.