Automotive Express Lane Service Advisor
About The Position
Garden City Jeep is a proud member of the VIP Automotive Group of Long Island, known for its exceptional leadership and customer-focused culture. Join our team for a professional work environment, continuous training, and the opportunity to be part of one of Long Island's most successful auto groups. At VIP, our purpose is to create exceptional value and experiences for every customer, surpassing our competitors. Our mission is to be the foremost provider of automotive sales and service, empowering our staff to deliver memorable customer experiences. Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.
Requirements
- 2 + years of previous service advisor experience
- 1 year of dealership setting experience.
- To excel in this role, candidates must perform each essential duty satisfactorily. The requirements above represent the necessary knowledge, skills, and abilities. Reasonable accommodations may be provided for individuals with disabilities.
Responsibilities
- Schedule service appointments and gather customer and vehicle data prior to arrival when possible.
- Greet customers promptly and courteously, obtaining necessary vehicle information.
- Clearly document customer's vehicle issues on repair orders with accuracy.
- Conduct test drives with customers or refer to a test technician to confirm identified problems.
- Consult service history, inspect vehicles, and recommend additional necessary services.
- Advise customers on car care and stress the importance of maintaining vehicles per manufacturers' specifications.
- Provide comprehensive and precise written cost estimates for labor and parts.
- Set a "promised time" for service completion, coordinating with the dispatcher if needed.
- Secure customer signatures on repair orders and provide copies for their records.
- Establish the customer's method of payment, obtaining credit approval if required.
- Notify the dispatcher of incoming work and monitor repair progress throughout the day.
- Communicate changes in estimates or promised time to customers, explaining costs and time requirements in detail and obtaining proper authorization for additional repairs.
- Implement and uphold a service marketing program.
- Review repair orders to ensure completion, note any additional work and authorization, and properly close out repair orders.
- Ensure vehicles are parked in assigned areas, securely locked, and keys are correctly stored.
- Keep service department forms, menus, and pricing guides up-to-date.
- Explain completed work and associated charges to customers.
- Implement quality control measures to minimize comebacks.
- Uphold high customer satisfaction standards.
- Manage telephone inquiries related to appointments and ongoing work.
- Inspect vehicles for body work, inform customers of needed repairs, and provide estimates for bodywork.
- Supervise the cleaning and preparation of new and used vehicles.
- Maintain a professional appearance and ensure cleanliness of the work area.
Benefits
- Medical and Dental Insurance
- 401(k) Retirement Plan
- Employee Discounts on Vehicle Purchases, Parts, and Service
- Paid Time Off
- Supplemental Benefit Plans (Short-Term Disability, Long-Term Disability, Supplemental Life Insurance)
- Comprehensive Employee Recognition Programs
- Opportunities for Career Advancement
- Professional Development Assistance
- Retirement Plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
