RunBuggy OMI-posted 3 months ago
$25 - $28/Yr
Full-time • Entry Level
Tempe, AZ
101-250 employees
Publishing Industries

RunBuggy is the most technically advanced automotive logistics platform on the market. Period. Backed by Porsche Ventures and Hearst Ventures, RunBuggy is transforming the way cars move. Our cutting-edge technology is trusted by some of the largest OEMs, captive finance companies, and automotive lenders in the world to streamline vehicle transportation at scale. RunBuggy's end-to-end platform connects car shippers and haulers in real time - eliminating the friction of traditional load boards and costly custom software. For shippers, RunBuggy integrates directly into existing management systems, reducing transportation costs and accelerating delivery timelines. For transporters, we offer a smarter, more profitable way to find, accept, and manage loads - all from a single app. Since launching in 2019, RunBuggy has grown to over 150 team members, facilitated the movement of hundreds of thousands of vehicles, and attracted tens of thousands of transporters across the U.S. We're not just building a better logistics platform - we're redefining the future of automotive transportation.

  • Be the go-to expert: answer customer questions, solve problems, and proactively coordinate with the largest vetted network of transporters so special vehicles get where they need to go, quickly and seamlessly.
  • Elevate every interaction: represent RunBuggy's high service standards with clear communication, empathy, and follow-through when interacting with customers and transporters.
  • Protect and enhance the brand: turn complex situations into smooth, confident experiences that build trust and loyalty.
  • Knowledgeable and passionate about cars and helping customers.
  • 1-3+ years in customer support, account service, or operations (phone, video, and written support).
  • Strong communicator: clear, professional writing, confident phone/video conferencing presence, active listening.
  • Proven problem-solver: diagnose issues, escalate appropriately, and drive to resolution with urgency.
  • Entrepreneurial spirit: bias to action, resourceful, comfortable with ambiguity.
  • Positive, can-do attitude: resilient under pressure, calm with upset customers, team-first mindset.
  • Go-getter: self-starter who takes ownership, meets SLAs, and follows through without hand-holding.
  • Customer-obsessed: empathy, patience, and a knack for turning complex info into simple steps.
  • Tech-savvy: quick to learn tools (CRM, ticketing, Teams, Slack, MS Office), accurate data entry and notes.
  • Process discipline: documents playbooks, follows SOPs, diplomatically suggests improvements.
  • Market competitive pay based on education, experience, and location.
  • Highly competitive medical, dental, vision, Life w/ AD&D, Short-Term Disability insurance, Long-Term Disability insurance, pet insurance, identity theft protection, and a 401(k) retirement savings plan.
  • Employee wellness program.
  • Employee rewards, discounts, and recognition programs.
  • Generous company-paid holidays (12 per year), vacation, and sick time.
  • Paid paternity/maternity leave.
  • A supportive and positive space for you to grow and expand your career.
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