Automotive Digital Sales Assistant

Bismarck Motor Company•Bismarck, ND

23h

About The Position

Support customers through their online vehicle purchasing journey by providing expert guidance, responding to inquiries, and facilitating digital sales processes. This role bridges traditional automotive sales expertise with modern digital communication channels.

Requirements

High school diploma or equivalent; associate's or bachelor's degree preferred
1-2 years of customer service or sales experience (automotive experience a plus)
Strong written and verbal communication skills
Proficiency with computers, CRM systems, and digital communication tools
Valid driver's license with clean driving record

Nice To Haves

Knowledge of automotive products, features, and financing options
Experience with live chat, email marketing, or social media customer service
Ability to multitask and manage multiple customer conversations simultaneously
Self-motivated with ability to work independently in a fast-paced environment
Professional phone etiquette and typing skills

Responsibilities

Respond promptly to online inquiries from website, email, chat, and social media platforms
Provide detailed vehicle information, pricing, and availability to prospective customers
Build rapport and establish trust with customers through professional digital communication
Follow up with leads to nurture relationships and move customers through the sales funnel
Assist customers with online financing applications and credit submissions
Coordinate virtual vehicle tours, demonstrations, and test drive appointments
Process online reservations, deposits, and purchase agreements
Prepare accurate quotes and payment options tailored to customer needs
Maintain detailed records of all customer interactions in the dealership's CRM system
Update inventory listings and vehicle descriptions across digital platforms
Utilize digital retailing tools to facilitate remote transactions
Track and report on key performance metrics and conversion rates
Work closely with sales team, finance department, and service advisors
Coordinate vehicle delivery and pickup arrangements
Liaise with trade-in appraisal team for online valuations
Ensure smooth handoff between digital inquiry and in-person experience

Benefits

Competitive base salary plus commission structure
Health, dental, and vision insurance
Paid time off and holidays
Employee vehicle purchase program
Ongoing training and professional development opportunities
Benefits package with Health, Dental, Vision, Allstate & Retirement Contributions
Paid sick and vacation leave
Free coffee, tea, soda, water--all the hydration you need!
Ongoing education
Logo apparel clothing discounts
Parts, Service & Vehicle purchase discounts
State-of-the Art Facilities and technology
Employee car wash at unbelievable price
Free pizza on Saturdays
Unpredictable appearance of goodies and food
Company BBQ's & parties that you won't want to miss!