Automotive Diagnostic Consultant II

AutoZone • Elk Grove, CA

15d • $62,900 - $105,000 • Hybrid

About The Position

An Automotive Diagnostic Consultant is responsible for guiding ALLDATA customers through automotive diagnostic and repair procedures by phone or web-based communications. The details of the diagnostic and repair cases can then be recorded in the Experience Based Repair Solutions (EBRS) database. Automotive Diagnostic Consultants need to maintain a positive, on-going relationship with ALLDATA customers to ensure trust and create a strong basis for continued customer loyalty.

Requirements

• High school diploma or equivalent
• General education, Automotive and/or Diesel technology
• Minimum 6 years of professional automotive diagnostic and repair
• Extensive experience and knowledge of automotive diagnostic methodologies and system operating strategies
• Current ASE Master Automobile certifications (A1 – A8).

Nice To Haves

• Associate’s degree or equivalent in Automotive and/or Diesel technology
• ASE L1 certification
• Shop owner/manager experience – ASE C1 Automotive Service Consultant certification
• European manufacturer-specific diagnostic and repair experience and training
• Diagnostic and repair experience on light duty/medium diesel vehicles - ASE A9, L2 certifications
• ASE L1 certification
• Collision repair – body, frame or paint repair experience – ASE B-series certifications

Responsibilities

• Guide and verbally assist ALLDATA Tech-Assist customers and prospects with vehicle diagnosis and repairs by providing expert automotive advice based on personal experience, collaboration and research.
• Contact customers to confirm that the guidance or fix provided solved the issue.
• Utilize administrative tools to input repair information into the system for future publication into the EBRS database.
• Contribute suggested repairs to ALLDATA Community and monitor forum-members’ posts for accuracy and adherence to forum guidelines
• General responsibilities: Email communications, participate in meetings, committees, and other duties as assigned.
• Assist other individuals, groups or departments when necessary to support internal and external customers and company objectives.
• Participate in software testing and any other special project or assignment as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees