Automotive Dealership Service Ambassador

Xcite Automotive • Sarasota, FL

16d • $17 - $17 • Onsite

About The Position

Xcite Automotive is seeking a Service Ambassadors for our Mercedes Benz dealership in Sarasota, Florida! Job Description: A Service Ambassador, you will be the first and primary point of contact for service customers, ensuring they receive an exceptional experience from arrival to vehicle pick-up. If you’re passionate about customer service, highly organized, and thrive in a fast-paced automotive environment, this is the role for you!

Requirements

• Prior experience in customer-facing roles (automotive, dealership, valet, hospitality, or service environments)
• Strong communication and interpersonal skills
• Ability to remain organized and professional in a high-volume service drive
• Customer-focused mindset with attention to detail
• Valid driver’s license with acceptable driving record
• Ability to safely operate customer vehicles
• Must be at least 18 years of age
• Ability to pass a background check

Nice To Haves

• Previous experience in a dealership service department or service drive
• Familiarity with basic automotive services and terminology
• Experience working alongside service advisors or technicians
• Strong organizational skills and ability to anticipate customer needs
• Valet or hospitality experience in a fast-paced environment
• Dealership service drive or service department
• Service Advisor Assistant or Lane Concierge
• Automotive valet or porter roles
• Hospitality or front-of-house customer service roles
• Rental car, fleet, or transportation services

Responsibilities

• Greet service customers promptly and professionally
• Serve as the primary point of contact throughout the service visit
• Communicate service timelines and next steps clearly
• Coordinate with service advisors and technicians
• Provide vehicle status updates and address customer questions
• Assist with service check-in and check-out procedures
• Support post-service follow-ups as needed
• Maintain a professional appearance at all times
• Assist with vehicle movement and service-lane flow

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed