Automotive Dealership-Process Consultant - Midwest (Gulf Region)

Snap-on • Saint Louis, MO

289d • $80,000 - $90,000

About The Position

The Process Consultant is the conduit between our dealer partners and their future success with our product and processes. Process Consultants coach dealers on our industry leading software and consult on processes that will lead to success (and increased ROI, retention and CSI for them). All Process Consultants participate in a thorough and comprehensive training program where they develop a deep knowledge of our product, software and processes. This prepares our consultants for dealership visits and helps them engage Dealership personnel (Dealer Principal, Service Manager/Director, Service Advisors, BDC and shop staff). Our approach involves a lot of face time with our customers, both remote and in store. Depending on your portfolio and location, travel will be 80% or more.

Requirements

• Proven ability to solve problems in a dynamic environment.
• Ability to analyze data that results in actionable items for success.
• Strong track record of process adherence.
• Gifted in desire and ability to develop relationships and take care of customers.
• Experience with the automotive industry or training/consulting preferred.
• Bachelor's Degree or equivalent.
• Experience in a software firm preferred.

Responsibilities

• Ensure successful implementation of Dealer-FX's ONE Platform Solution to assigned dealers within their zone.
• Serve and retain the dealer base by embodying the Dealer-FX Core Values and Guiding Principles.
• Participate in Individual Development Plans and the Dealer-FX Mentor Program for personal development.
• Prepare for dealership visits to ensure productive face-to-face time with dealers through proper documentation in the CRM.
• Remove any technical roadblocks (network, setup concern, technical issues) by addressing them on site.
• Spend most of the in-dealership time working shoulder to shoulder with dealership staff to ensure proper use of the Dealer-FX 1 Platform Solution.
• Ensure Dealership Management are comfortable with all aspects of the user interface and setup & configuration tool.
• Consult dealers on enhancing their current processes to realize the benefits of Dealer-FX solutions.
• Identify concerns at the dealer that are preventing coaching opportunities and escalate to the Regional Manager.
• Discuss and document action plans with dealerships to set them on the path to success.
• Conduct remote follow up between visits via phone call, email, and webinars based on dealer needs and performance.
• Use metrics and detailed reports to share success with the dealer and identify areas of opportunities.
• Collaborate with Senior Consultants and the Program Director to help improve the program.

Benefits

• Competitive and industry benchmarked compensation.
• Comprehensive health benefits package.
• Paid vacation.
• In-depth training - both in classroom and in the field.
• Opportunities for growth.
• Company team building events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Fabricated Metal Product Manufacturing
• Education Level: Bachelor's degree