Automotive Customer Service Technician

Crash Champions•Westmont, IL

10d•$23 - $23•Onsite

About The Position

Champions Do More At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs they have completed are safe and that the vehicle will operate as the manufacturer had intended. ATE was founded in 2019 to provide technological and electrical repair expertise in the collision industry that struggles to stay current with the rapidly changing technology in vehicles. We employ technicians across the country. Our growth will continue as we add team members that strive to be the best, commit to taking care of our customers, and continue to train so that they can accomplish team goals and obtain career advancement opportunities. automotive tech auto technician Mechanic auto tech automotive technician mobile tech mobile technician Diagnostics Diag ADAS technician systems Calibration ASE Master Technician ICAR I-CAR Autel OPUS Dealership Dealer Car Cardaq Genesis Kia Hyundai Ford Honda Chevrolet Chevy Audi BMW Mercedes Tesla Rivian Subaru Lexus Mitsubishi Cadillac Nissan Porshe Jeep Mopar VW ODIS Protech Caliber Elitek Elite Mobile Auto Solutions Journeyman Technical Parts Detailer customer service service advisor Responsibilities POSITION IS 100% ON-SITE IN WESTMONT, IL SHIFT AVAILABILITY: M-F 9AM-6PM / 10AM-7PM / 11PM-8PM & SATURDAY (ROTATING) 8AM-2PM PART TIME ALSO AVAILABLE

Requirements

High School diploma or GED required
1 to 3 years’ experience as an automobile technician, using diagnostic scanning tools, or equivalent experience required
Proficient in Microsoft Office 365 required
Superior customer service skills required
Strong problem-solving capabilities required
Ability to communicate effectively both verbally and in writing with customers required
Ability to multi-task required

Nice To Haves

OE/Dealer level diagnostic and programming experience
Familiarity with pre/post scanning of automobiles; OEM Scan tool experience is preferred
ASE L1 certification is a plus (ASE Certification(s), I-Car, MECP and ALLDATA)
Collision automotive experience or Automotive Repair experience/education preferred
Bilingual in Spanish or Spanish speaking ability a plus

Responsibilities

Provide information and advice on vehicle diagnostics and technical solutions to customer via telephone and supported equipment
Document all customer interactions in supplied database
Work within groups of technicians and software development teams to improve products and services
Maximize first time resolution of customer queries
Provide training support and basic technical support to customers and employees as required
Other duties as requested