Virtual Automotive Specialist - Flow Automotive Companies
About The Position
The automotive industry is transforming—and Flow Automotive is leading the charge. Our Customer Relationship Center (CRC) is at the forefront of digital automotive retail, supporting 54 dealerships and 26 brands across North Carolina and Virginia. From our state-of-the-art facility in downtown Winston-Salem, our team handles sales inquiries and service appointment scheduling with the highest level of professionalism and care. We’re hiring Automotive Customer Service & Sales Agents to connect with customers via phone, email, chat, and text. Whether you're coming from hospitality, retail, tech support, call centers, or another customer-facing field, our comprehensive paid training will set you up for success.
Requirements
- Strong verbal and written communication skills
- A positive, goal-oriented work ethic with a desire to grow earnings through performance
- Comfort navigating CRM systems and digital communication tools
- Ability to think critically and match products or services to customer needs
- Team player with a professional presence and proactive attitude
- High school diploma required
- No automotive experience required – we train for success!
Nice To Haves
- Associate’s or Bachelor’s degree preferred
Responsibilities
- Provide exceptional customer service across multiple communication channels (inbound/outbound calls, chat, text, email)
- Engage with customers to understand their needs and provide customized vehicle sales or service solutions
- Set high-quality appointments for vehicle purchases or service visits
- Use CRM tools to build customer profiles, provide price quotes, and document interactions
- Collaborate with dealership staff, brand partners, and marketing teams to support lead generation and conversion
- Meet daily/weekly/monthly performance targets
- Work on-site in our office (not a hybrid or remote position)
Benefits
- Medical, dental, vision, and life insurance (with dependent coverage)
- Paid time off + paid volunteer hours
- 401(k) retirement plan with company match
- Employee vehicle purchase & service discounts
- Scholarship opportunities for employee children
- On-site fitness center and nurse
- Wellness program and financial wellness tools
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
