Automotive Customer Service Representative

Reynolds and Reynolds • Warrenville, IL

102d

About The Position

American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is looking for Automotive Customer Service Representative to join our growing team. As a Customer Service Representative you will be responsible for taking inbound calls from AGWS Customers to assist with questions related to maintenance claims. You will assist customers by walking them through and helping them understand their contract in relation to their maintenance claim requests.

Requirements

• Previous automotive experience in service or automotive related customer service is a plus
• Must be able to type a minimum of 30 WPM
• Strong multitasking skills
• ASE certifications a plus
• Technical certification or degree preferred
• Strong customer service and phone skills

Responsibilities

• Reviewing automotive contracts and evaluating maintenance claims
• Obtaining any needed documentation from the customer to assist with processing maintenance claims
• Assisting customers with general questions related to their contracts, and going over provisions on contracts
• Using the AGWS system to log notes and input documentation

Benefits

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Professional development and training
• Promotion from within
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees