University Kia- Automotive Customer Service Rep
About The Position
University Kia is looking for enthusiastic self-starters with a passion for Customer Service. We want you to be part of our team. The Customer Service Representative must be an individual who understands today's technologies; who can communicate in a clear and efficient manner with customers through phone, email and internet in order to schedule appointments. The CSR is the liaison between our company and its current and potential customers The ideal candidate must have excellent customer service skills, a confident and outgoing personality, a professional appearance, and great communication skills. Full and Part time positions available.
Requirements
- Strong computer/internet, mobile/smart phone, and social media skills
- Previous experience in a customer support role
- Highly motivated self-starter with an outgoing, customer oriented personality
- Excellent problem solving skills, including the ability to maintain composure under stress
- Excellent interpersonal skills to interact professionally with customers, vendors and staff
- Outstanding phone and communications skills
- Willing to work with the public on a daily basis
- Neat, clean and professional appearance
- Ability to achieve goals with limited direct supervision
- Able to work flexible hours, including nights, weekends and holidays
- Ability to multi task, set priorities and manage time effectively
Nice To Haves
- Familiarity with CRM systems and practices, preferred
Responsibilities
- Answering phones and manage large amounts of inbound and outbound calls in a timely manner, while delivering exceptional customer service
- Schedule appointments by following communication scripts and processes of Greenway DCJR
- Maintain up to date knowledge of all vehicles, accessories, financing options and promotions
- Accurately complete all transaction paperwork
- Identify customers' needs, collect customer information, research every issue and provide solutions and/or alternatives
- Attend staff meetings, training and educational classes as required
- Performs other duties as assigned
Benefits
- Competitive Pay
- Employee Purchase and Service Discounts
- Paid Vacation
- Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
- 401(k) Retirement Savings Plan
- State of the Art Facility with a Professional Working Environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
