Automotive Customer Service Rep/ Advisor
About The Position
Chantilly Midas is a high volume, independently owned franchise seeking to hire a highly motivated individual to assist our sales manager with sales and customer service. We desire someone who has past sales experience and it is preferred that you have experience in the automotive repair, tire, and parts sales industries . This position is available for immediate hire. Great family style work environment, paid vacation, health and HSA benefits. Room for growth and advancement. Join Our Team As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve. At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless. www.midas.com
Requirements
- Past sales experience
- Experience in the automotive repair, tire, and parts sales industries
Responsibilities
- Greet customers upon arrival to shop
- Ascertain reason for customer visit through verbal interview and visual assessment of vehicle
- Connect customers with appropriate automotive mechanic or technician
- Consult with mechanics regarding appropriate service options
- Develop as many solution methods as possible, attempting to keep costs low
- Explain all service options to customers including time and cost estimates
- Provide in-depth information on original equipment manufacturer (OEM) part options
- Advise customers on warranty protections and other potential cost-saving service options
- Track maintenance or repair status, fill out reports on labor and cost of all services
- Perform post-service inspection with customers and answer any questions they may have
- Ring up customers at the front desk and facilitate financial transactions
- Perform customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up
- Manage shop workflow and schedule for mechanics and technicians
Benefits
- Employee discounts
- Health insurance
- Training & development
- Paid vacation
- HSA benefits
- Room for growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
