Automotive Customer Service Advisor

Berlin City Auto Group • Portland, ME

23h • $80,000 - $120,000 • Onsite

About The Position

Are you an experienced Service Advisor ready for your next opportunity with a trusted brand that offers career growth, competitive pay, and a positive team culture? Berlin City Lexus seeks a customer-focused, results-driven Automotive Service Advisor to join our passionate service team in Portland, Maine! What We Offer: Competitive pay with training and mentorship- Income opportunity ranges from $80,000 to $120,000 annually Career growth opportunities and performance rewards Flexible schedule and paid time off that starts accruing upon employment Full benefits: medical, dental, vision, life & disability insurance 401(k) with company contribution Up to $75/month fitness reimbursement towards gym membership, fitness classes & more Employee discounts Supportive, fun team environment What You’ll Do Provide top-notch customer experience and ensure timely service delivery and a high customer service rating Greet and assist service customers in person, by phone, via email, and text Write repair orders and maintain accurate records utilizing dealership software Follow up and clearly communicate about repairs, estimates, and recommended vehicle maintenance Verify warranty or service contract coverage What We’re Looking For: 2+ years of experience as an Automotive Service Advisor (preferably working with a high-line manufacturer) Passionate about taking care of the customer with strong customer service, follow-up, and communication skills Ability to explain the recommended vehicle service needs to the customer in simple, clear terms A team-oriented, respectful approach with coworkers, customers, and vendors Goal-driven and committed to following the processes required to maintain a positive guest experience Focused on learning and ongoing professional development, and product knowledge A team-oriented, respectful approach with coworkers, customers, and vendors Requirements: Minimum of 2+ years of experience as an Automotive Service Advisor At least 18 years old Valid driver’s license with a favorable motor vehicle driving record Must be able to pass a pre-employment criminal background check Authorized to work in the U.S. Who We Are: Berlin City Auto Group operates dealerships in Maine, New Hampshire, and Vermont. We’re committed to a culture of humility, integrity, and passion, and our “Easy” philosophy means doing business in a way that puts people first. We want to hear from you if you want to grow your career in a welcoming, inclusive, and high-energy environment! Learn more and apply today: https://berlincitycareers.com/ EEOC Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. ADA Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the job's essential functions, unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices. 191 Riverside Street, Portland, ME 04103

Requirements

• Minimum of 2+ years of experience as an Automotive Service Advisor
• At least 18 years old
• Valid driver’s license with a favorable motor vehicle driving record
• Must be able to pass a pre-employment criminal background check
• Authorized to work in the U.S.

Nice To Haves

• 2+ years of experience as an Automotive Service Advisor (preferably working with a high-line manufacturer)
• Passionate about taking care of the customer with strong customer service, follow-up, and communication skills
• Ability to explain the recommended vehicle service needs to the customer in simple, clear terms
• A team-oriented, respectful approach with coworkers, customers, and vendors
• Goal-driven and committed to following the processes required to maintain a positive guest experience
• Focused on learning and ongoing professional development, and product knowledge
• A team-oriented, respectful approach with coworkers, customers, and vendors

Responsibilities

• Provide top-notch customer experience and ensure timely service delivery and a high customer service rating
• Greet and assist service customers in person, by phone, via email, and text
• Write repair orders and maintain accurate records utilizing dealership software
• Follow up and clearly communicate about repairs, estimates, and recommended vehicle maintenance
• Verify warranty or service contract coverage

Benefits

• Competitive pay with training and mentorship
• Income opportunity ranges from $80,000 to $120,000 annually
• Career growth opportunities and performance rewards
• Flexible schedule and paid time off that starts accruing upon employment
• Full benefits: medical, dental, vision, life & disability insurance
• 401(k) with company contribution
• Up to $75/month fitness reimbursement towards gym membership, fitness classes & more
• Employee discounts
• Supportive, fun team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees