Automotive Collision Estimator in Chandler

Chevrolet•Chandler, AZ

37d•$70,000 - $100,000•Onsite

About The Position

As the Automotive Collision Estimator in Chandler, you'll interact daily with customers, insurance companies, and parts Associates to ensure the repair process is as smooth as possible. You also take great pride in using your excellent communication skills and empathetic nature to help customers through the process. The compensation for this position is $70,000 - $100,000 which is hourly plus commission. Join our team of passionate Automotive Collision Estimator in Chandler, AZ where your skills are not only valued, but also cultivated for long-term growth and success. Work with tenured collision technicians and estimators at our busy and temperature-controlled shop! At AutoNation, getting customers back on the road is what drives us. We're looking for an Auto Technician or Auto Mechanic to join our team, and we're interested in talking to candidates at an experienced level. As an Auto Technician, you'll perform vehicle repairs as assigned in accordance with dealer and factory standards. Your attention to detail make you a valuable asset to the team as you ensure repairs are completed on time, and deliver top-notch work to delight our customers. In this role, you'll interact daily with Customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates and Managers.

Requirements

Proven ability to provide an exceptional customer experience.
Ability to set and achieve targeted goals.
Detail-oriented and organized.
Demonstrated communication, consultative, interpersonal, and organizational skills.
Experience and desire to work with technology.
Must have a valid, in-state driver's license with an acceptable, safe driving record.

Nice To Haves

Prior sales or retail experience preferred but not required.

Responsibilities

Greeting customers and discussing repair options.
Determining repair needs based on customer information, vehicle walk-around, inspections and test drives.
Asking for the sale on all estimates.
Meeting or exceeding targeted sales goals as well as the targeted customer satisfaction index.
Understanding basic parameters of collision repair as well as insurance programs (e.g., DRP and non-DRP).
Producing repair orders for customers, including cost and time estimates, with full transparency.
Communicating frequently with technicians and parts Associates to ensure timely completion of work.
Following up with customers on the status of their vehicle based on how the customer wants to be informed and answering customer questions as needed.
Managing multiple repairs simultaneously.
Working with other Associates on daily planning and release meetings.
Processing transactions and ensuring 100% compliance with all state and federal laws and regulations.
Following up with customers to ensure we have met their expectations.
Building rapport with customers to create a base of referrals.
Gaining superior product knowledge to effectively help customers.
Ensuring that all administrative processes are handled in a timely fashion and in compliance with company policies.
Providing exceptional customer experience to drive loyalty.

Benefits

Generous PTO/Vacation Policy: Enjoy a comprehensive paid time off policy for a healthy work-life balance.
Defined Career Paths: Experience a workplace with structured career paths, offering clear milestones and opportunities for advancement across sales, service, management, and corporate
Benefits On Day One: AutoNation prioritizes your well-being with robust health insurance options for you and your loved ones.
Drive a Strong Customer Pay Business: Join a team focused on driving a strong customer pay business where your expertise contributes to exceptional customer experiences.
Generous Employee/Technicians Referral Programs (based on position)
Employee Discounts on purchases, parts, and service
Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
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