Automotive Collections Specialist

Asbury Automotive Group • Sandy Springs, GA

1d

About The Position

The Collections Specialist will be responsible for making daily collection efforts on all outstanding balances for parts and service wholesale accounts receivable. In addition, they will support the dealership parts/service personnel with customer related concerns and assist customers with billing inquiries or disputes. Duties/Responsibilities Works a daily aging report to address all balances 30 to 120 days outstanding Daily customer contact to determine status of paymentInputs ongoing, detailed collection notes in CDK in the CCCA function Processes credit card and check by phone payments Assists customers with billing inquiries and account reconciliation Assists customers with parts or service disputes, serve as contact between fixed operations personnel and customers to resolve issues Provides requested copies for payment Forwards requests for account information change to credit desk Immediately advises management of disconnected phone, constant busy or other concerns regarding customer contact Immediately advises management of disputed billing or terms and partial payment offers Monitors credit override requests from Microsoft Outlook from parts and service personnel for assigned platform as per schedule Prints request and back up information to present to AR manager or Director for override approval/denial After manager/director has made a credit decision, accesses the COV function in CDK and perform the override or change the invoice to cash as per management approval Promptly replies to the field with the necessary information Follows up with customer for collection efforts if override is denied Scans of Deposits Generates the first draft of the monthly AR report to include outstanding balances 60-120 days and provide a payment status of each Reprints past due invoices for 20th mailing to customers Assesses accounts on credit hold, and process and forward a COD removal form to AR manager(s) Performs other related duties to benefit the mission/vision of the organization

Requirements

• High School Diploma
• Prior business to business credit experience required
• Business to Business experience
• A solid understanding of the Accounts Receivable Function
• Excellent communication skills
• A general understanding and working knowledge of Microsoft Excel and Outlook

Responsibilities

• Works a daily aging report to address all balances 30 to 120 days outstanding
• Daily customer contact to determine status of payment
• Inputs ongoing, detailed collection notes in CDK in the CCCA function
• Processes credit card and check by phone payments
• Assists customers with billing inquiries and account reconciliation
• Assists customers with parts or service disputes, serve as contact between fixed operations personnel and customers to resolve issues
• Provides requested copies for payment
• Forwards requests for account information change to credit desk
• Immediately advises management of disconnected phone, constant busy or other concerns regarding customer contact
• Immediately advises management of disputed billing or terms and partial payment offers
• Monitors credit override requests from Microsoft Outlook from parts and service personnel for assigned platform as per schedule
• Prints request and back up information to present to AR manager or Director for override approval/denial
• After manager/director has made a credit decision, accesses the COV function in CDK and perform the override or change the invoice to cash as per management approval
• Promptly replies to the field with the necessary information
• Follows up with customer for collection efforts if override is denied
• Scans of Deposits
• Generates the first draft of the monthly AR report to include outstanding balances 60-120 days and provide a payment status of each
• Reprints past due invoices for 20th mailing to customers
• Assesses accounts on credit hold, and process and forward a COD removal form to AR manager(s)
• Performs other related duties to benefit the mission/vision of the organization

Benefits

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team member’s eligible)
• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED