Automotive Claims Specialist I (Manheim)

Cox Automotive • Fontana, CA

139d • $19 - $29

About The Position

At Manheim (a Cox Automotive company), we strive to make sure every customer is completely satisfied when they do business with us. On the off-chance we fall short, we do our best to make things right, pronto. That's where you come in. We're looking for an Auto Claims Specialist I to learn the ropes of resolving customer complaints and ensuring we don't make the same mistake again.

Requirements

• Minimum A high school diploma or GED and less than 2 years of related experience.
• Accuracy and attention to detail.
• Organizational and time management skills.
• The ability to adapt in a fluid and changing environment.

Nice To Haves

• 1+ years of automotive or body shop experience.
• Claims adjuster experience.

Responsibilities

• Reviews customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines.
• Investigates basic, less complex cases (e.g., late title claims, basic condition report claims, vehicle availability, post-sale inspection fails, mechanical/structural/undisclosed vehicle damage, etc.) or those requiring more prescriptive decision-making.
• Interfaces with all departments involved in the complaint (i.e., reconditioning, front office, dealer services, vehicle entry, etc.), including during the fact finding and investigative phases.
• Uses appropriate resources to investigate and facilitate relevant inspection, documentation, and communication to ensure appropriate actions are completed to move cases forward or to resolution.
• Uses appropriate levels/limits of financial approval authority to resolve cases.
• Evaluate claims by obtaining, comparing, evaluating, and validating various forms of information.
• Prepares and facilitates communication for resolution via telephone, email, and in-person discussion.
• Mediates disputes and negotiates repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution and to keep vehicles sold.
• Monitors and maintains accurate files for each arbitration case, verifying the accuracy of all required documentation, including invoices and settlement agreements.
• Engages with supervisor/manager to determine if escalation is required.
• Performs other duties as assigned.

Benefits

• Exceptional work/life balance with flexible time-off policies.
• Competitive salary package and top-notch bonus & incentive plans.
• Healthcare benefits package from day one with multiple options available for individuals and families.
• 10 days of free child or senior care through complimentary Care.com membership.
• Generous 401(k) retirement plans with up to 6% company match.
• Employee discounts on hundreds of items, from cars to computers to continuing education.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Paid hours for community volunteering.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Wholesale Trade Agents and Brokers
• Education Level: High school or GED