Automotive Center Service Writer
About The Position
All Tune Cedar Rapids-5271 is a trusted automotive repair and service center in Cedar Rapids, IA dedicated to providing high-quality automotive maintenance, diagnostics, and repair with integrity and professionalism. We’re seeking an experienced and customer-focused Automotive Center Service Writer to join our team. This is an excellent opportunity for someone with strong communication and sales skills who enjoys helping customers, coordinating service operations, and contributing to a successful and growing shop. At All Tune Cedar Rapids-5271, we believe our people are our greatest asset—and we invest in your growth with training, certifications, and advancement opportunities. The Automotive Center Service Writer serves as the key point of contact between customers and the shop team, ensuring a seamless service experience from start to finish. You’ll greet customers, assess their vehicle service needs, and present maintenance and repair recommendations in a clear, professional manner. This role involves coordinating repair orders, maintaining communication between customers and technicians, and managing shop operations to ensure timely, high-quality service. The ideal candidate is organized, personable, detail-oriented, and skilled in both customer service and sales .
Requirements
- High School Diploma or equivalent required
- 3+ years of sales or customer service experience in an automotive repair or service environment preferred
- Section 609 Certification (EPA) preferred or willingness to obtain
- Strong communication, organizational, and problem-solving skills
- Ability to multitask in a fast-paced environment
- Must be at least 18 years old with a valid state driver’s license and clean driving record
- Team player with a positive attitude and a commitment to continuous learning and certification growth
Nice To Haves
- Knowledge of fleet accounts and aftermarket warranty companies is a plus
Responsibilities
- Greet customers professionally and assess service and repair needs
- Communicate clearly about maintenance recommendations and repair options
- Prepare accurate estimates, work orders, and invoices using the shop’s POS system
- Coordinate with technicians to ensure efficient workflow and quality control
- Maintain inventory control and order parts as needed
- Monitor profit margins and help achieve sales and productivity goals
- Conduct follow-up calls to ensure customer satisfaction and build lasting relationships
- Generate new business by calling on local commercial accounts and fleet customers
- Maintain a clean, organized, and professional front office area
- Mentor less experienced team members and promote a collaborative team culture
Benefits
- Supportive, team-oriented environment with growth opportunities
- Paid specialty seminars and ongoing professional training
- Company-paid ASE and certification testing completion
- Employee discounts on automotive services and repairs
- Company-provided uniforms
- Supplemental insurance options
- Paid time off and paid holidays (based on tenure)
- Competitive hourly wage + potential for performance-based bonuses
- Simple IRA Retirement up to 3% Match
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Training & development
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
