Automotive Business Development Representative (BDC)

Chevrolet • Federal Way, WA

441d • $42,000 - $60,000

About The Position

The Automotive Business Development Representative (BDC) at Dinsmore Auto Group is responsible for managing internet leads, ensuring guest satisfaction, and facilitating appointments for customers to visit the dealership. This role requires strong communication skills and a team-oriented approach to provide exceptional service and maintain product knowledge.

Requirements

• Enthusiastic and motivated individual with a team-oriented mindset.
• Strong communication skills, both verbal and written.
• Ability to maintain product and inventory knowledge.
• Experience in customer service or sales is preferred.

Nice To Haves

• Experience in the automotive industry is a plus.
• Familiarity with CRM systems.

Responsibilities

• Receive, respond to, and distribute internet leads.
• Provide general product and pricing information to guests.
• Handle guest inquiries with a focus on 100% satisfaction.
• Call, text, and email customers to establish appointment dates and times.
• Project a friendly and helpful demeanor while answering questions.
• Maintain and communicate exceptional product and inventory knowledge.
• Gather and track guest data accurately in the BDC database.
• Utilize email templates and phone scripts to address customer inquiries.
• Work closely with other BDC Representatives in a team environment.
• Facilitate timely follow-up on all internet leads as directed.
• Participate in departmental and dealership meetings.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: No Education Listed