Automotive Bilingual Spanish Roadside Agent

Percepta • Mahwah, NJ

415d • $47,840 - $47,840

About The Position

As a Bilingual Spanish Customer Support Representative for Volvo Roadside Assistance at Percepta, you will provide exceptional customer service by coordinating towing and roadside services, addressing customer inquiries, and ensuring customer satisfaction. This full-time, permanent position involves working in a dynamic environment where you will engage with customers through various communication channels while representing Volvo Car USA professionally.

Requirements

• High School diploma required; College Degree is a plus.
• 1-3 years of relevant work experience.

Nice To Haves

• Roadside dispatching or emergency call response experience is preferred.
• Broad knowledge of the automotive business preferred.

Responsibilities

• Coordinate towing and roadside services for Volvo owners.
• Provide the highest level of customer support through omni-channel solutions (voice calls, emails, chat, and SMS).
• Answer questions from Volvo Car owners and prospects about product purchases or familiarization.
• Handle customer issues to facilitate resolution and ensure customer satisfaction.
• Escalate unresolved issues to senior team members as necessary.
• Document and code interactions in Volvo proprietary software accurately.
• Advise management of trends or concerns regarding customer handling or product/service-related issues.
• Complete additional tasks or projects as needed.

Benefits

• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Personal and Laundry Services
• Education Level: Bachelor's degree